Hard Rock Hotel & Casino Sioux City

“One of my worst HR brand experiences ~ I've been to 105 ~”

The only reason I gave it a 3 is because of Joey who was at the front desk the morning we left: and the staff in the Fuel restaurant the night we arrived. They are Rock Stars. Chloe in the Rock Shop gave me a discount for being Unity. Even though they don't do Unity, which i didn't realize when we … lisää

The only reason I gave it a 3 is because of Joey who was at the front desk the morning we left: and the staff in the Fuel restaurant the night we arrived. They are Rock Stars. Chloe in the Rock Shop gave me a discount for being Unity. Even though they don't do Unity, which i didn't realize when we booked. Otherwise, it would be a 1 ugh ~. The staff when we arrived, the guy at the desk, not welcoming. And the girl at the front desk the Night of November 28th was RUDE. I called down about Unity and she had no clue, nor did she care. I thought I wrote her name, but hopefully there was only one female. She needs major training on Unity members and those supporting the brand. It was snowing, which I'm sure they are used to, but everyone was leaving early. The Main Abbey restaurant had just closed, an hour early. The manager didn't care that we had driven 8.5 hours from Colorado, that we were hungry or that I was Unity. I've been supporting the Brand since the Cafe's opened early 80's. I've been to 105 Worldwide: Cafes and Hotels. This was 105 for me. Nobody there could care less: except Joey at the front desk the next morning. Thank goodness the Fuel staff didn't leave early. They were welcoming and the food was good. We certainly did not want to get back out in the snow. The Rock Shop had closed early too, so we had to wait the next morning until they opened at 11:00, which put us behind our schedule. I collect the pins and have about approx. 400 of them, amongst other various items. I was carrying my backpack from Tokyo Ueno from being there in May and was wearing my Hard Rock scarf from NY last year. Your staff needs to be taught about Unity members and long-term supporters of the Brand. Not the casinos, but the Brand from the beginning. This Hard Rock needs some major training, retraining, whatever, but again, if not for Joey at the front desk the next morning, and the girls at the Fuel restaurant. It would have been a big ZERO ~

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“Blah”

The building that houses the hotel and casino is an old structure that is utilized in this way! Well thought out and fun! However, everything else is the blah typical Hard Rock! I did not stay at the hotel, I only visited the casino! Once again I was disappointed as there was only 1 roulette t… lisää

The building that houses the hotel and casino is an old structure that is utilized in this way! Well thought out and fun! However, everything else is the blah typical Hard Rock! I did not stay at the hotel, I only visited the casino! Once again I was disappointed as there was only 1 roulette table and it was shut down! Basic at best.

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