Hampton Inn & Suites Jackson

“Nice Hampton Inn - VERY convenient to Rte 40.”

Very nice Hampton Inn. Good staff, helpful, clean. I upgraded to a suite and it was worth it. Clean and open, nice field in front and behind.

“Great place!”

Clean, well organized, friendly-polite staff, hot breakfast, hot coffee, Brandon the host at the front desk was very helpful.

“I had a wonderful stay”

I had a pleasant week stay at the Hampton Inn. the breakfast was definitely a 10/10 when Mrs. Heavenly was in the kitchen. She was sooo nice and truly a blessing. She was very nice, helpful and I'm glad that the hotel have a worker like her. The receptionist was very nice and outgoing. I will be b… lisää

I had a pleasant week stay at the Hampton Inn. the breakfast was definitely a 10/10 when Mrs. Heavenly was in the kitchen. She was sooo nice and truly a blessing. She was very nice, helpful and I'm glad that the hotel have a worker like her. The receptionist was very nice and outgoing. I will be back to visit soon.

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“New Hotel, Nice Rooms… But the Service Needs a Total Reset”

We stayed at the Hampton Inn in Jackson, TN, for 6 nights and while the property itself is fairly new, the service felt like it was still stuck in training mode. Our stay started with confusion at check-in. We had requested in advance an upgrade, but the desk clerk couldn’t tell us whether we actu… lisää

We stayed at the Hampton Inn in Jackson, TN, for 6 nights and while the property itself is fairly new, the service felt like it was still stuck in training mode. Our stay started with confusion at check-in. We had requested in advance an upgrade, but the desk clerk couldn’t tell us whether we actually received it. His exact explanation was that he “only sees what he sees.” That didn’t inspire much confidence, and when we pushed for clarification, he asked us to calm down. Not exactly the welcome we hope for. To his credit, he did eventually move us to the proper suite, but the experience should never have required that level of back-and-forth. Unfortunately, the housekeeping situation was worse. Since the pandemic, many hotels have shifted to every-other-day service, with the option to request additional cleanings. Fair enough — but only if the system actually works. It didn’t, in our case, with this stay. We arrived on Tuesday, so we had no expectation of housekeeping until Thursday. • Thursday: We requested early cleaning plus a bottle of shampoo to replace the empty one. Housekeeping showed up close to 3 PM, right when we were exhausted from working since early that day and resting, so we asked her to come the next day — and confirmed the request again with the front desk the next morning. • Friday: Returned after more than 12 hours out. Room was untouched. We went to the lobby to get towels, but still hadn't received the shampoo. • Saturday: The regular cleaning day. Once again, no housekeeping. We went to lobby again to get fresh towels and this time was given shampoo. • Sunday: Still no cleaning, and we were leaving Monday morning. At this point housekeeping had missed every single scheduled or requested service. Hampton’s updated “Make It Right” guarantee sounds good on paper — but during our stay, no one made anything right. No follow-up, no service recovery, no attempt to resolve the ongoing issue beyond handing us towels at the front desk. Our disappointment isn’t with one employee; it’s the whole system. Owners are still charging full price while permanently cutting back services that used to be standard. Daily cleaning shouldn’t be considered a luxury at a mid-range hotel chain. It seems that the employees working in the evenings when we come in from working all day have no authority to "Make It Right". An exception to this was Amber, who listened patiently while I explained our disappointment and gave us a small compensation for our experiences. We won’t be returning to this location, and based on this experience, we’re left wondering how Hampton plans to “Make It Right” for guests who no longer receive the service that once defined the brand.

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