Embassy Suites by Hilton San Francisco Airport Waterfront

“Quick stay before heading to SFO”

We stayed for 1 night at this hotel. Check in was easy. There’s an overnight parking fee of $45 at this hotel. The atrium is beautifully decorated. Cocktail hour was very nice, 2 free drinks per person plus unlimited snacks and drinks. The pool was decent - only had 3 chairs. It needs loungers. The… lisää

We stayed for 1 night at this hotel. Check in was easy. There’s an overnight parking fee of $45 at this hotel. The atrium is beautifully decorated. Cocktail hour was very nice, 2 free drinks per person plus unlimited snacks and drinks. The pool was decent - only had 3 chairs. It needs loungers. The hotel is very clean and well designed but you can tell it’s a bit dated. Our suite was very spacious. We had a view of both the lagoon and the bay. The beds were comfortable and clean. The air conditioning was working just fine. The living room was a bit dim bc of the lighting. But overall we didn’t experience any issues mentioned in previous reviews. Oh and breakfast was great - omelette stations and lots of different choices. Not a bad place to stay. There’s also a shuttle to SFO.

vähemmän

“Please act like you're in a class hotel”

The location is great and it's Embassy Suites, so you know to expect a great property. But of the 6 hotels we visited during our CA trip, this is the only location where service was quite poor--common sense and kindness would have made all the difference. Best example, I've no idea why they divide… lisää

The location is great and it's Embassy Suites, so you know to expect a great property. But of the 6 hotels we visited during our CA trip, this is the only location where service was quite poor--common sense and kindness would have made all the difference. Best example, I've no idea why they divided our family (and obviously other families) on multiple floors-- esp since your key card doesn't allow access to other floors. They could have explained that during check-in--or even given extra keys so that we could access the other floors. We found others who were similarly trapped in stairwells, etc, trying to connect. There were certainly other examples where simple courtesy by their staff would have made it an entirely different experience, but in the end it was quite poor.

vähemmän

“Hot rooms”

This hotel is in a great spot. It’s right on the water and right by the airport. That’s the good part. It’s also very rundown. And apparently the air conditioning is only available in summer months. So my room was 76 and muggy and couldn’t be changed. Which is just odd. So sleeping wasn’t great.