The Anza - A Calabasas Hotel

“Helpful staff; bathroom too modern”

I stayed here at the recommendation of a friend. When I decided before arriving to extend my stay, I couldn't figure out how to do it online so called them up and the woman I spoke with was very helpful in booking another night. When I arrived, everything seemed ok until I got to the room overlooki… lisää

I stayed here at the recommendation of a friend. When I decided before arriving to extend my stay, I couldn't figure out how to do it online so called them up and the woman I spoke with was very helpful in booking another night. When I arrived, everything seemed ok until I got to the room overlooking the busy 101 freeway. I immediately trooped my bags all the way back to reception to explain I'd discussed this very thing on the phone with their staff. Fortunately a manager was on duty and assigned me another room away from the noise. The bathroom design has some issues. There's a motion sensor light which is convenient during the day but is awfully bright in the middle of the night. I couldn't find an off switch for it, so I jury-rigged a blocker using the Kleenex box, a decorative tray and a washcloth to block the sensor. The shower is a rain showerhead which only had one setting. Additionally, there is only half of a glass partition -- no door! -- for the stall, so the bathroom floor got pretty wet. At least it has a safety grab bar, which I used to drape my towel on since nothing else was easily in reach. It wasn't all bad. I was able to turn the AC off and the room was fine without it in April. When I couldn't get the TV to work, they sent up their maintenance guy, who found that the Roku sensor had been hidden behind the TV, blocking the signal (I'd never used a Roku before so didn't know about the sensor). I didn't realize that their breakfast- only food service didn't open until 7:00am. I got there at 6:50 and the girl who was setting up sold me a muffin anyway. Several restaurants and bank ATMs are within a 5-minute walk, so that was convenient.

vähemmän

“Try to get a response after you check.out”

Hotel was nice, clean. Polite staff. Unfortunately I forgot some clothing and it took 2 weeks of calls and.online report before we just went there to collect the things. Couldn't get a callback from housekeeping (in xha4ge of the lost and found) despite numerous calls. Very disappointing.

“It's the little things (wrong) that make a great stay.”

Have been a guest here for many years. Great location. Lots of dining and shopping in the area. Since "New" owners have taken over the property ( Ayres Hotels) do you think it would be possible to have a note pad and pen, next to the phones in each room ? It's such a little thing, like Toilet… lisää

Have been a guest here for many years. Great location. Lots of dining and shopping in the area. Since "New" owners have taken over the property ( Ayres Hotels) do you think it would be possible to have a note pad and pen, next to the phones in each room ? It's such a little thing, like Toilet Paper; an essential item; for jotting down a phone # or address, etc. There must be a case of Ayres Hotel division paper pads available. When I asked at the front desk, they handed me some 8 x 11 copier paper and a lobby pen. It's the little things. Would it be TOO Much for the Front Desk to keep some cash ( for change) there ? I wanted to break a $20, so that I could leave a $5 for the housekeeping staff. Sorry, no cash or change available. Housekeepers get stiffed. Sorry.

vähemmän

“It was okay”

The place was clean overall. However, there was no water available for showering for a couple of hours, and we were not informed in advance. Additionally, we had to request another room for the children because the AC was not working.

“Request a third floor room opposite side of the pool”

Request a third floor room I stayed on the first floor. It was so loud the people above me you can hear walking constantly you can hear their alarm. I complained to the front desk and they didn’t really care so It is obviously an issue. Also one morning the music was so loud outside my room becau… lisää

Request a third floor room I stayed on the first floor. It was so loud the people above me you can hear walking constantly you can hear their alarm. I complained to the front desk and they didn’t really care so It is obviously an issue. Also one morning the music was so loud outside my room because I look onto the pool that was being repaired. They accidentally turned on the music so don’t request a pool room. It’s very loud too. Other than the noise, it is a nice hotel for the price

vähemmän