Omni La Costa Resort & Spa Carlsbad

“Amazing and Kind Staff”

The service at this resort goes beyond my standards. From checking in, Andrew, Justin, Edz, and Ariana were incredible in assisting me. Catherine, the resort concierge, was very welcoming as soon as we entered the lobby. The suite was very clean, and I was very satisfied with it. The valet team was… lisää

The service at this resort goes beyond my standards. From checking in, Andrew, Justin, Edz, and Ariana were incredible in assisting me. Catherine, the resort concierge, was very welcoming as soon as we entered the lobby. The suite was very clean, and I was very satisfied with it. The valet team was always incredibly helpful and kind. Elsa at the Vue restaurant gave us exceptional service and is overall such a kind person. The pools were a top favorite of my niece and nephew, and they can't wait to go back. The firework show was an amazing experience as well! Overall, I couldn't have chosen a better place for a weekend getaway.

vähemmän

“Exceptional Experience at Omni La Costa”

I recently spent a few days at Omni La Costa while conducting a site visit for a large conference we are considering bringing to the resort, and I was thoroughly impressed. While I know the resort was putting its best foot forward, what stood out to me was the consistency of the experience. Every … lisää

I recently spent a few days at Omni La Costa while conducting a site visit for a large conference we are considering bringing to the resort, and I was thoroughly impressed. While I know the resort was putting its best foot forward, what stood out to me was the consistency of the experience. Every area of the property was beautifully maintained, and every employee I encountered was friendly, welcoming, and genuinely focused on providing outstanding service. The food throughout our visit was excellent, from catered meals to dinner at Bob's Steak & Chop House, where we enjoyed a wonderful meal and exceptional service. I also had the opportunity to experience the spa, including a treatment, relaxing at the adults-only spa pool, and enjoying the many spa amenities. It was a true highlight of my stay. I even spent some time browsing the resort's shops, which rounded out the experience nicely. From beautiful grounds and outstanding dining to attentive service and first-class amenities, Omni La Costa exceeded my expectations. I would highly recommend it whether you're visiting for a relaxing getaway, a spa retreat, or a conference or special event.

vähemmän

“Luxurious resort”

A very luxurious resort with excellent amenities and facilities. The staff was extremely friendly and helpful. Parking isn't great for such a vast property. Depending on your location, you have a 10-15 minute walk to the family pool area with no nearby parking lot, only valet.

“Missed the mark”

We stayed here for three nights and expected a better experience given the price you pay for this resort. The rooms were mediocre and outdated. We had to request new sheets TWICE in our three-night stay because there were strains, and they didn't even change them for us; just left the sheets on the… lisää

We stayed here for three nights and expected a better experience given the price you pay for this resort. The rooms were mediocre and outdated. We had to request new sheets TWICE in our three-night stay because there were strains, and they didn't even change them for us; just left the sheets on the bed. There were old stains on the carpet in the room and you could just tell things were not cleaned well. The bathroom needed a deep clean; there was mildew on the ceiling above the shower and in the corners of the shower tub. It was kind of gross for being such a reputable resort. The highlight was the kids pool, but even then the lifeguards were busy chatting and on their phones instead of watching kids in the pool. There was bird poop on every lounge chair and clumps of hair near the drains and it was just gross. We've been to several high end resorts and they've figured out how to keep the birds away and how to clean up the walkways at the pool area. Lastly, lots of poor training when it comes to hospitality. Servers were great, but hostesses need some major training on how to greet guests and say bye when they leave. Just small things that made the experience feel bland. This resort has so much potential to be a 5-star resort with the location and views, but it really missed the mark.

vähemmän