Renaissance Walnut Creek Hotel

“Great stay- resort theme”

Pros - resort experience includes onsite restaurants, gym and spa - buffet breakfast included bacon, eggs, French toast, potatoes, oatmeal and fruit - free upgrade to a suite was nice - hops and scotch bar, Parada restaurant & Starbucks are walking distance - bart is a block away Cons - toilets d… lisää

Pros - resort experience includes onsite restaurants, gym and spa - buffet breakfast included bacon, eggs, French toast, potatoes, oatmeal and fruit - free upgrade to a suite was nice - hops and scotch bar, Parada restaurant & Starbucks are walking distance - bart is a block away Cons - toilets don’t flush, management is aware - parking is not included Highly recommend!

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“Unwelcoming Experience Despite Loyalty to Marriott ⭐ Review for Renaissance Walnut Creek / Bay Club - Restaurant”

I’ve been a loyal Marriott guest for years and recently joined the on-site Bay Club because I trusted the Marriott brand and its treatment of guests. This is a beautiful hotel in a prime area with a gorgeous lap pool for exercise and relaxation. However, the restaurant at this location has repeated… lisää

I’ve been a loyal Marriott guest for years and recently joined the on-site Bay Club because I trusted the Marriott brand and its treatment of guests. This is a beautiful hotel in a prime area with a gorgeous lap pool for exercise and relaxation. However, the restaurant at this location has repeatedly fallen short of the hospitality Marriott is known for. On one visit, staff told me I could sit in the rotunda area near the TVs with my own food (which I must bring for health reasons). On a later visit, I was told I couldn’t sit there after all, which was confusing and disappointing—especially since I had a guest with me for a birthday spa day. Earlier this summer, I also experienced discourteous service when hosting international guests; despite the restaurant being nearly empty, we were ignored for an extended time and never offered menus. I have always felt at home when visiting a Marriott, but this location does not make me feel welcomed. I truly hope management takes these concerns seriously so future guests feel genuinely valued.

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“Dated and tired rooms”

I booked the hotel as I was travelling alone and wanted somewhere nice to come back to . I was so disappointed with the bedroom condition, decor is tired and dirty . Carpets stained, net curtains are dirty, bathroom sink has been blocked twice and bath . Wallpaper peeling off walls .. telephone in … lisää

I booked the hotel as I was travelling alone and wanted somewhere nice to come back to . I was so disappointed with the bedroom condition, decor is tired and dirty . Carpets stained, net curtains are dirty, bathroom sink has been blocked twice and bath . Wallpaper peeling off walls .. telephone in room was sticky and dusty. I asked if I could look at another room but it was no different so have stayed in this room . I dread coming back to it .. when I spoke to reception staff about it the woman behind desk said ‘ Jesus Christ ‘ loudly to her colleague. The photos on website are obviously from 13 years ago when it was last decorated and are not a reflection of what you get .

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