Laguna Cliffs Marriott Resort And Spa

“Third time there was not the charm we hoped for.”

Third time staying at this resort, and it was not a charm. The rooms are very nice, and the staff is friendly and helpful. There is construction going on, so just be aware. Didn't bother us even though it was not ideal. The reason I am giving 3 stars is they have changed many of their food and bev… lisää

Third time staying at this resort, and it was not a charm. The rooms are very nice, and the staff is friendly and helpful. There is construction going on, so just be aware. Didn't bother us even though it was not ideal. The reason I am giving 3 stars is they have changed many of their food and beverage policies. We are Titanium Elite and accepted the free breakfast instead of points. Last visit, the voucher breakfast was phenomenal. You could order off the menu or do the continental breakfast. I understand now limiting it to the continental breakfast, if it was the full continental breakfast. They split the breakfast buffet into the free side and $20 extra side. The free side consists only of oatmeal, bread, fruit, cereal, and cold foods. If you wanted sausage, potatoes, or bacon (there were no eggs) at the buffet, it was $20 extra. I've had more selection and better food at Springhill Suites. Paid $50 for a breakfast that would have been free and better at another hotel, let alone the Denny's across the street. We had dinner the day before, and the shareable plate with the pretzel and bratwurst was great, but the free drink vouchers didn't cover the only rose they had on the menu. Another change since the prior visit. Now, only a very limited selection of wines are included. I'm not sure what has prompted all the food and beverage changes, but they are not for the better or what we expected when booking a return stay.

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“Just Average”

I booked the Marriott Laguna Cliffs for a comfortable stay before heading home from a celebration of a 44th anniversary celebration. I booked the Ocean view room and was disappointed to end up with a 4th floor room with more of a peek a boo ocean view with no balcony. Currently they are putting in … lisää

I booked the Marriott Laguna Cliffs for a comfortable stay before heading home from a celebration of a 44th anniversary celebration. I booked the Ocean view room and was disappointed to end up with a 4th floor room with more of a peek a boo ocean view with no balcony. Currently they are putting in a pool so our views included backhoes and other heavy equip. We scheduled massages for late morning 11:30-12:30, and I requested a late check out based on my platinum status which is normally 4 pm. I was told 4 pm. When I questioned it, I was told it was based on availability. I explained that I was having massages and would like to change before I checked out and that 1 pm was going to be pushing it for a massage that was supposed to end at 12:30. She “graciously” extended my checkout until 1:30. So be advised that the Marriott benefits that we all stay for and appreciate are apparently not applicable at this location. Also this property will be undergoing major renovations for the next year so expect noise and more confusion. Very disappointed

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