Waldorf Astoria Monarch Beach Resort & Club

“Beautiful resort with a great team and leadership / Max is the best”

We started and ending our California anniversary trip by staying at the Waldorf Astoria Monarch Beach. While in California, we took in a Laker's playoff game, saw the Redwoods at Muir Woods National Monument and went to Sequoia National Park. I am a Lifetime Diamond Team Member and we have stayed… lisää

We started and ending our California anniversary trip by staying at the Waldorf Astoria Monarch Beach. While in California, we took in a Laker's playoff game, saw the Redwoods at Muir Woods National Monument and went to Sequoia National Park. I am a Lifetime Diamond Team Member and we have stayed at 14 Waldorf Astoria’s and several other Hilton luxury properties across the globe. We attended a conference at this resort in February 2020 before it was under the Hilton umbrella. We experienced the legendary Waldorf service and hospitality from all team members. Both breakfast and dinner at Aveo were delicious. A special thanks to Max Duchauffour for his proactive communications and for elevating our guest experience. We will definitely be back!

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“Most beautiful resort”

Exceptional property the staff , resort the hotel property is a must to visit. We have visited many times and still love the experience staying at this remarkable resort.

“Best place to bring a family”

I just wanted to take a minute to say thank you for such an amazing stay. The service here has honestly been next level. My family and I have stayed at a lot of nice hotels over the years, but there is something special about the team here. A huge thank you to Jonathan, the Front Office Manager. Fr… lisää

I just wanted to take a minute to say thank you for such an amazing stay. The service here has honestly been next level. My family and I have stayed at a lot of nice hotels over the years, but there is something special about the team here. A huge thank you to Jonathan, the Front Office Manager. From a rough checkin at 8pm he asked the front desk workers why Im still waiting by my bags. And I didnt even ask for the manager, but he immediately addressed me and apologized for the longer than wait time for the room upgrade to be ready. Im pretty sure he also noticed I was a little frustrated with my 3 kids who by the way havent eaten and were patiently waiting in traffic for a few hours. He decided instead of having us wait for the room upgrade, he would upgrade us to a bigger room that was vacant. He even reached out by text just to check in and make sure everything was going well. You can tell he genuinely cares about the guests and takes pride in what he does. Oh and I have to mention this one because it blew my mind! The handwritten note, chocolates and teddy bears that Jonathan and the team left for my kids on the couch..It was such a simple gesture, but it meant a lot to us. Those little things are what make a stay memorable. My kids were the first ones who saw it and they gobbled the chocolates down. What’s funny is we originally only booked one night. After experiencing the service here, we ended up booking another night at the last minute because we weren’t ready to leave. That’s honestly because of the people and the connection you make with your guests. Keep up the great work at waldorf astoria Monarch beach. You can tell there is a culture here of going above and beyond. I don’t know if everyone goes through some kind of special training, but whatever you’re doing, it’s working. The service was consistently excellent from the front desk, to valet, to housekeeping, and everyone in between. To me, this is what separates a good hotel from an exceptional hotel. Nice rooms and beautiful properties are everywhere. What isn’t everywhere is a team that makes you feel genuinely welcomed and cared for. I’d pay extra for that experience every single time. And Traveling with three young kids can be a little chaotic, but somehow your team made the whole trip feel relaxing and easy. Thank you again for making our stay so special. You didn’t just earn a good review you earned many future visits from our family. to We will definitely be back.

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