Residence Inn By Marriott Irvine John Wayne Airport

“Beautiful remodel, but service and communication need work”

This hotel recently completed a remodel, and the new rooms are beautiful — modern, comfortable, and a great reflection of what the Residence Inn brand should represent. I’ve stayed with this brand for quite some time, and I was genuinely impressed by the room design and overall feel of the property… lisää

This hotel recently completed a remodel, and the new rooms are beautiful — modern, comfortable, and a great reflection of what the Residence Inn brand should represent. I’ve stayed with this brand for quite some time, and I was genuinely impressed by the room design and overall feel of the property. The night auditor who checked me in was polite and friendly, which made for a pleasant arrival. However, the two evening front desk agents (one appeared to be a supervisor) could use some additional customer service training. Their lack of engagement and inconsistent communication left a poor impression. There also seems to be miscommunication between management and staff. One operations manager told me I could stay in my room until 4 p.m., but an hour later I was informed that I had to check out immediately — despite being a Titanium member. This was disappointing, as I had already planned my day around the late checkout and had to rush to leave unexpectedly. Breakfast was decent but limited. Not everyone wants strawberry waffles every day, and most Residence Inns typically offer two waffle options — especially at a Disney-area property that hosts both families and business travelers. Overall, while the remodel is impressive and the hotel has great potential, the lack of communication and inconsistency in service prevent it from delivering the seamless experience guests expect from the Residence Inn brand. However, I would stay again as it is a nice hotel with a great location, despite the minor inconveniences.

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“Not the best of Marriott”

So-so. Disappointments: - Only one elevator worked for the three days (two nights) that we were there which really slowed things down. - They did not make up our room even though we requested it early one morning before heading out. When I called after receiving the bill, they said they only do th… lisää

So-so. Disappointments: - Only one elevator worked for the three days (two nights) that we were there which really slowed things down. - They did not make up our room even though we requested it early one morning before heading out. When I called after receiving the bill, they said they only do that every other day. (Seems like that should be stated before purchase.) - The breakfast is pretty grim, but passable for a free breakfast. - There is no ice machine. - The gym is small, but at least it is clean.

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“Goodwill goes a long way”

I’ve stayed at this Residence Inn in Irvine on several occasions when I’m in town visiting my daughter who lives in Camden Apts next door…usually just to take a 2-3 day break while I’m visiting her and the grands. I’ve been a Bonvoy/Marriott member for several decades and this hotel has always bee… lisää

I’ve stayed at this Residence Inn in Irvine on several occasions when I’m in town visiting my daughter who lives in Camden Apts next door…usually just to take a 2-3 day break while I’m visiting her and the grands. I’ve been a Bonvoy/Marriott member for several decades and this hotel has always been my go-to when in town. Although, I’m not currently booked there, I stopped inside this morning (6-5-25) to ask if I could get a cup of coffee (I even offered to pay), because Krave and Boudin’s restaurant was not yet opened and my daughter doesn’t drink coffee. The manager at the front desk told me that the only way I could get a cup of coffee was to come during breakfast (the next day, since it was already over and it was currently 10:45am) and pay $15 for a cup of coffee😊. Again, I wasn’t currently booked with them…and coffee is only for guests, but goodwill goes a long way with me. I will book reservations for 3 days this week, but it will be with Hyatt instead. Thanks Marriott😊

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