Sonesta Simply Suites Irvine Spectrum

“Great hotel for a great price”

This was the best overall hotel experience we have ever had. We stayed at this property for about 3 1/2 weeks, during which our family was dealing with tremendous chaos. The only constant and secure part of this time was this hotel. The kindness, flexibility, and consistent effort to care for our n… lisää

This was the best overall hotel experience we have ever had. We stayed at this property for about 3 1/2 weeks, during which our family was dealing with tremendous chaos. The only constant and secure part of this time was this hotel. The kindness, flexibility, and consistent effort to care for our needs gave us one place of safety and stability. Karen Egan was largely responsible for making this happen. We had to go back to her almost daily with changes and updates and she simply took on making it okay every time. From the first moment we spoke with her we could hear her humor, sensitivity, and competence. If not for her this time would have been much harder. Instead, we felt that each night we came home to a refuge. The room was a perfect size to spend this much time in, the staff was friendly and helpful, the location of the hotel felt very safe and quiet (even if it was a bit hard to find the first time), and I will recommend it and Sonesta in general to my friends. We have stayed in over 100 hotels over the last decade on vacations to a dozen countries and 35 states, though usually only a few nights each. Everything from castles to little roadside inns. We have never had the dedicated, professional, and compassionate service we got here. Not every bit of the walls, floor, furniture, or kitchen stuff was perfect, but keeping the price point in mind we got way more than we paid for.

vähemmän

“elevator down for maintenance until mid june. no disclosure upfront.”

it's a solid hotel but there were some issues. first, no elevator service until middle of june. i understand they are going through maintenance but there needs to be a disclosure on every booking method they have (especially THEIR OWN) that says "no elevator service until 6/14" (or whatever the dat… lisää

it's a solid hotel but there were some issues. first, no elevator service until middle of june. i understand they are going through maintenance but there needs to be a disclosure on every booking method they have (especially THEIR OWN) that says "no elevator service until 6/14" (or whatever the date was). that's just a massive disclosure issue. i stayed here twice in the last month, and both times the elevator was out. neither time this was disclosed til i got to the desk and checked in. first time i was stuck with a second floor unit, and this last time a third floor unit. it really sucks doing the unpacking and loading of bags from car to room when there is no elevator, and of course every room on the first floor is sold out. the other issue was that when i turned on the heater in room 306, the smoke alarm went off. not cool. other than that, the place is kept clean, which you would expect in the city o[ irvine. it is near a high end hospital named hoag which is like the cedars-sinai of orange county but they are undergoing construction so the whole area looks kinda unkempt right now. but the actual property is fine and the rooms are well kept. inside you have a kitchenette with a microwave and a full size fridge, and the bed is comfy and the shower has a lot of water pressure. there are even plates and utensils for you to use. parking is free and plentiful so no issue there. would come back here but need the elevator to work or to get a ground floor unit. for god's sake, just disclose this upfront on the website or the sonesta app, which is what i use as i generally like this chain.

vähemmän