Edgewood Tahoe Resort

“Edgewood is a must visit experience”

The experience at Edgewood was amazing. As someone mentioned to us it's like Disneyland for people who like the outdoors. The pool, hot tub, beach, fire pits, food, rooms, spa and everything else was amazing. The concierge was super helpful with our questions pre-arrival and during our stay. The fo… lisää

The experience at Edgewood was amazing. As someone mentioned to us it's like Disneyland for people who like the outdoors. The pool, hot tub, beach, fire pits, food, rooms, spa and everything else was amazing. The concierge was super helpful with our questions pre-arrival and during our stay. The food was great and the s'mores at night was a perfect treat before winding down for the night. It also allowed us to connect with other guests around the fire and met folks from around the country. The staff were all very friendly and went above and beyond to make sure our stay was great. We are already making plans to return soon!

vähemmän

“Tahoe Bliss”

Edgewood is our favorite getaway. The beautifully maintained grounds, exquisite location on Lake Tahoe, and amazing staff make it a must visit destination.

“Disappointed”

The hotel was stunning with good amenities and responsive staff, BUT I feel incredibly let down with our stay. I notified multiple front desk staff (both when booking and during our stay) that we were coming for our wedding and were to be married on May 30. I specifically asked for a cleaned room a… lisää

The hotel was stunning with good amenities and responsive staff, BUT I feel incredibly let down with our stay. I notified multiple front desk staff (both when booking and during our stay) that we were coming for our wedding and were to be married on May 30. I specifically asked for a cleaned room at a specific time and a romantic turndown. I was told no problem and that they had that request. Upon arrival, they thought we were here for our honeymoon and had a card for that in our room. I reiterated twice regarding the cleaning and romantic turndown for the wedding day/night. The front desk seemed frustrated and said “yes we have that noted”. We came back from our wedding and while the room was clean, there was no romantic turndown. After saying something to the bell hop, he said he would let the front desk know. We hear nothing for 45 minutes. We reach out ourselves only to be told that the concierge would be who we should have spoken to and that they were gone for the night. After reiterating this request 4+ times, SOMEONE should have told me to talk to concierge before it was too late. For such an expensive luxury resort, I expected better. We were let down on one of the most important days of our lives.

vähemmän

“Beautiful and wonderful resort, terrible staff.”

The hotel was stunningly beautiful, and the property was immaculate. Everything about the hotel was top-notch. However, the staff was absolutely terrible, and that’s the only reason I’m giving them a three-star rating. From the moment we started our booking with the consignor team, they were compl… lisää

The hotel was stunningly beautiful, and the property was immaculate. Everything about the hotel was top-notch. However, the staff was absolutely terrible, and that’s the only reason I’m giving them a three-star rating. From the moment we started our booking with the consignor team, they were completely unresponsive to our calls and emails. It took less than half an hour before we finally got in touch with the manager. We were one of five families, and the same terrible experience was shared by all five of us. The chef refused to prepare food for 17 people, including eight children. We had to resort to ordering DoorDash to feed our kids at a high-end resort because the chef simply refused us due to the large number of people. To make matters worse, a staff member even tried to stop us from eating because it was against the hotel’s policy. But when the hotel refused to feed us, we had to make other accommodations. To top it off, we had just bought bottles of wine at the bar and were enjoying them by the fire when the same staff member came out after harassing us about DoorDash. He only questioned us about where we got our alcohol from.

vähemmän