Harvey's Lake Tahoe Hotel & Casino

“Disappointed”

Construction, hard to get around the casino and hotel, room was underwhelming. Pool was closed. Resort fees are horrible

“Less than Par”

The first thing we observed upon our arrival, either very late on Sunday (3/22) or extremely early on Monday (3/23) was the friendliness of the hotel desk staff. The lady who checked us in was extremely professional and friendly. That same professionalism continued throughout our stay in South La… lisää

The first thing we observed upon our arrival, either very late on Sunday (3/22) or extremely early on Monday (3/23) was the friendliness of the hotel desk staff. The lady who checked us in was extremely professional and friendly. That same professionalism continued throughout our stay in South Lake Tahoe. The pit bosses and dealers in the casino were so friendly. They even took the time to teach my husband and I three-card poker which we've never played before. Our breakfast at Brew Brothers on both Monday and Tuesday was delicious. Once again, the wait staff was extremely professional and courteous to our group; even after we did a little change up from our table of two to a table of four when our friends arrived unexpectedly. I must also share with you the downside to our trip. Our son, who has allergy-induced asthma started showing signs of a flare up on Tuesday morning after spending both Sunday night and Monday night at the hotel. Initially, we discounted it as altitude issues but his cough continued. However, we all noticed it was worse in the morning (adverse to normal when it's worse in the evening). Additionally, he felt worse in the room than when he was out and about; even in the smokey casino. By Wednesday, he was in full blown asthma and we took him to the Barton Urgent Care Center first thing. They tested him for flu and strep, of which both were negative. They gave him a prescription for his asthma and an inhaler. Needless to say, one of our friends who was stuck in their room for two days due to a minor fall on the slopes, heard about our ER trip. They said they had an ac issue and someone came up and replaced the air filter in their room. They told me, "the air filter was absolutely disgusting!" I then checked back with our son and his fiance' and they said their room did have a musty smell. Being from Florida, we all know what that musty smell usually is - MOLD or MILDEW. We learned all of this on Thursday on the way to the airport. We're very aware about the air quality issues with dirty air filters. I must tell you that I find this inexcusable in a hotel I would expect more from like Caesar's Republic. I also understand there is a lot of construction going on which seems to necessitate the need for more frequent air filter changes. I want you to know, had we not had to go to the urgent care and had we not heard about the air filter in our friend's room, I would probably not be emailing you. NOTE: I emailed this same complaint to TahoeGuestExperience@caesars.com 6 days ago but have heard nothing back. They seem to respond to reviews. At the party on Wednesday night, we heard the same thing from another employee whose wife was sick in the room but felt better when not in the room. This is a problem that requires immediate attention. Our son was in room #1824. I would ask you check that room air filter as soon as possible.

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“Good location, questionable fees”

Good location for Heavenly and Tahoe in general. The construction is still very much going on. It's ridiculous to call this "finishing touches" on their website when the casino is half built. The part that's finished is very nice, but c'mon. High limit slot area was unusually warm. Hopefully they … lisää

Good location for Heavenly and Tahoe in general. The construction is still very much going on. It's ridiculous to call this "finishing touches" on their website when the casino is half built. The part that's finished is very nice, but c'mon. High limit slot area was unusually warm. Hopefully they get that fixed when construction wraps up. Also ridiculous is charging a $35 resort fee per night when there's no housekeeping and no pool (due to construction). Resort fees are annoying enough, but no housekeeping is a new low, even for Caesars. I saw another review mentioned not liking the food at Brew Brothers. I completely disagree. The pizza and burger were fantastic, and i'm pretty picky on both those items.

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