The Westin San Francisco Airport

“Good for an overnight after landing”

Stopped here after flying in on 11 hr flight - didn’t want to drive after that so stayed here and picked up car next morning to head down the coast - hotel shuttle bus was good from the airport and back the next day - check in pretty easy - room was a bit tired as other reviews have said but ok - w… lisää

Stopped here after flying in on 11 hr flight - didn’t want to drive after that so stayed here and picked up car next morning to head down the coast - hotel shuttle bus was good from the airport and back the next day - check in pretty easy - room was a bit tired as other reviews have said but ok - we had a bay (= airport) view - room spacious, beds comfortable - bar downstairs ok - Starbucks for coffee and food in the morning - hotels like this close to the airport aren’t cheap - but this one was I’d say mid range and actually pretty good overall - so if I’m coming this way again I’d probably stay here

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“Mysterious charges”

Stayed here for one night while laying over after flying in from Asia and departed early the following morning. Days later found mysterious charge on credit card that was never informed about. Have tried countless times to contact hotel with no success. Finally today was told charge was a destin… lisää

Stayed here for one night while laying over after flying in from Asia and departed early the following morning. Days later found mysterious charge on credit card that was never informed about. Have tried countless times to contact hotel with no success. Finally today was told charge was a destination fee? Not sure what that’s for but wish I was told before checking out.

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“Clean and Convenient, but Service and Rooms Need Improvement”

The airport shuttle was excellent and runs consistently every 15 minutes, which makes travel days very easy. The room was clean, the bed was comfortable, and the large TV was a nice touch. The gym was well equipped with everything in working order, and having a Starbucks downstairs is very convenie… lisää

The airport shuttle was excellent and runs consistently every 15 minutes, which makes travel days very easy. The room was clean, the bed was comfortable, and the large TV was a nice touch. The gym was well equipped with everything in working order, and having a Starbucks downstairs is very convenient. However, my front desk interactions were disappointing. During multiple encounters, the service felt impersonal and not particularly welcoming. Staff seemed very focused on their screens, and it was often unclear who to approach for assistance. First impressions matter, and the overall arrival experience did not feel warm or attentive. While the room was clean, it feels dated and in need of a full renovation. The older bathtubs and visible piecemeal updates make the space feel older compared to other Westin properties. The front desk area also feels quite dark, which impacts the overall atmosphere. Overall, the stay was fine, but I do not feel the value matches the price. For a similar cost, there are nearby options that offer a more modern feel and more personable service.

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