Ayres Suites Ontario Mills Mall - Rancho Cucamonga

“Best Hotel in the Area”

Beautiful Hotel Fabulous breakfast Wonderful Hospitality Alyssa was FANTASTIC to work with. An absolute pro. Fabulous experience. Thank you!

“Comfortable Hotel, Uncomfortable Overnight Customer Service”

I selected Ayres Hotel Ontario largely because of its advertised airport shuttle, along with free parking and complimentary breakfast. The hotel itself was comfortable, conveniently located near the airport, and offered a spacious room, good Wi-Fi, and a comfortable bed. My only issue occurred at … lisää

I selected Ayres Hotel Ontario largely because of its advertised airport shuttle, along with free parking and complimentary breakfast. The hotel itself was comfortable, conveniently located near the airport, and offered a spacious room, good Wi-Fi, and a comfortable bed. My only issue occurred at 3:55 a.m. when I went to the lobby to request the airport shuttle for my 6:30 a.m. flight. I was informed that shuttle reservations should be made in advance. My request was being made more than two hours before my flight, but I was not offered an estimated wait time, an explanation of the shuttle schedule, or information about how shuttle reservations are made outside the front desk. The issue was not the shuttle policy. It was how the situation was handled. Rather than simply scheduling me on the next available shuttle, the night clerk repeatedly lectured me about not scheduling the shuttle in advance, even after the driver had been contacted and confirmed he would arrive within five minutes. She also told me the driver was cutting his lunch break short to accommodate my request and suggested I was inconveniencing him. The lecturing continued for several minutes despite my repeated attempts to end the discussion and simply determine whether transportation was available. The driver arrived about five minutes later and told me he was not cutting his break short and that it was already time for him to return. Had I been told there would be a wait, I would have happily waited or taken an Uber if necessary. What should have been a straightforward shuttle request became an unnecessarily negative interaction before 4:00 a.m. If advance shuttle reservations are required, that information should be clearly communicated during booking or posted at the front desk. Guests should not be made to feel they are inconveniencing staff for requesting a service the hotel advertises. Other than this interaction, my stay was pleasant, and I found the property comfortable and convenient.

vähemmän

“Its a nice place”

great location. The refridgerators are so tiny