The Westin Desert Willow Villas, Palm Desert

“We go every year at Presidents Week because the grandchildren are out of school that week and it is usually much warmer”

We stay at Shadow Ridge. The children/family pool is terrific. Wait staff are friendly and efficient. Come to your Chase lounge. Also a very good restaurant on site as well as very good restaurants in Palm Springs. The children like the Air Force museum, the zoo, the National Joshua Tree Park and m… lisää

We stay at Shadow Ridge. The children/family pool is terrific. Wait staff are friendly and efficient. Come to your Chase lounge. Also a very good restaurant on site as well as very good restaurants in Palm Springs. The children like the Air Force museum, the zoo, the National Joshua Tree Park and many other activities.

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“Spacious resort in Palm Desert”

We have visited the Westin Desert Willow Villas a number of times over the past several years and really enjoy the property. It offers several pool areas each with its own vibe and level of activity. We tend to focus on the Quiet Pool, which lives up to its name. Other pools are much noisier (an… lisää

We have visited the Westin Desert Willow Villas a number of times over the past several years and really enjoy the property. It offers several pool areas each with its own vibe and level of activity. We tend to focus on the Quiet Pool, which lives up to its name. Other pools are much noisier (and more active). It is very much to the credit of the designer of the property that guests seeking different levels of activity can find what they are looking for. Even with the property is quite crowded, it is possible to find loungers by the pools. Our room was recently updated and very comfortable. We did have a problem on this visit with noise from the unit above us, a first for us despite lots of travel. My suspicion is that it was more an issue with the flooring in the unit about us since the problem occurred with two different sets of guests in the other unit. We did report it to the hotel. The property has a very different feel when crowded (over a holiday weekend in our case) and after many of the guests have left at the end of the weekend. If you have flexibility, go at midweek. The property is relatively close to a grocery store (about a mile away) and a Costco (two miles or so).

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“Lost our request for room location and bad customer service upon checkin”

This is our third time staying at the resort but the first time I’m writing a review because it was not as expected. We booked a two bedroom Villa and an additional room for my parents. We booked this month in advance and requested to be by the quiet pool as we did not have any children and prefer … lisää

This is our third time staying at the resort but the first time I’m writing a review because it was not as expected. We booked a two bedroom Villa and an additional room for my parents. We booked this month in advance and requested to be by the quiet pool as we did not have any children and prefer a quieter experience. We got there a little after 4 PM and was told that one of the rooms was still not ready. It ended up becoming available about an hour later. The hotel check-in clerk Armando had a very poor customer service attitude in addition when I asked about the location of the room, he said that it was not in any of the notes only that we needed an ADA room. They were unable to accommodate us and put us on the exact opposite end of the hotel property. In this case, we were nearly much busier, pool, waterslide, etc. Upon checkout, we were also built incorrectly for somebody else’s charges to one of the rooms and had to dispute that as well. Upon bringing our displeasure regarding the room location to management they said they would look into what they could do and we did not hear from them again for the remainder of the trip. No credits were given. Nobody reached out. We usually come here as a group and have enjoyed the amenities as well as the full kitchen and barbecue. The rooms are comfortable and clean. We also had some drinks at the poolside bar and our Bartender was fantastic. They keep the pool and Jacuzzi open till 10 PM which is nice. We are Marriott members, but we’re very disappointed with the overall experience due to the check-in process

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