The Langham Huntington - Pasadena, Los Angeles

“Wonderful Hotel Experience”

It is everything you expect in a 5 star hotel. The staff was incredible, the rooms beautiful and the food was wonderful

“Family Stay at the Langham Huntington”

We loved our stay here. Nothing felt ostentatious or contrived, it just felt of exceptional quality and very well curated. We had a wonderful time here. The staff was very thoughtful, kind and helpful. They never seem to rushed and they seem to well taking care of. Everyone was very knowledgeable a… lisää

We loved our stay here. Nothing felt ostentatious or contrived, it just felt of exceptional quality and very well curated. We had a wonderful time here. The staff was very thoughtful, kind and helpful. They never seem to rushed and they seem to well taking care of. Everyone was very knowledgeable and cared about the history of the place. All of the amenities were extremely comfortable and beautiful. The food was also wonderful. We hope to come back very soon.

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“Less than impressive stay”

I care here with my boyfriend for Valentine’s Day weekend. My firm has a corporate rate for this stay, so I really thought I was getting a steal for what was supposed to be an amazing stay. Upon checking in, they said our room wasn’t ready, but rest assured, we could stay on premise while they pr… lisää

I care here with my boyfriend for Valentine’s Day weekend. My firm has a corporate rate for this stay, so I really thought I was getting a steal for what was supposed to be an amazing stay. Upon checking in, they said our room wasn’t ready, but rest assured, we could stay on premise while they prepare it. They also said they would give me a call or text when it was done. It was a busy weekend for them, I’m sure so I waited one hour. After an hour and a half, I decided to call the front desk. I was told my request would be a rush and I should get assigned a room shortly. It took TWO HOURS for them to get a room for us. I called and the line hung up so I ended up going to the front desk myself and advocating for a room (mind you, rates for the weekend I stayed at were up to $950 +). Would you pay $900/ night for this? The front desk supervisor said she’d wave my guest amenity fee, which was nice, but looking back at my work’s corporate benefit, it’s already waived! We were having issues with the chrome cast and the engineer couldn’t figure it out. Because of that, they waived our valet fee. That was nice, but should’ve never happened in the first place. Someone also ate at the Tap Room (one of the on site dining restaurants) and charged it to my room. Don’t you have people checking to verify? I wasn’t even on premise during that time. It was adjusted, but at this point, I had no faith in the hotel righting their wrongs. Upon leaving, we asked for slippers. We just wanted the damn slippers, we thought it was a reasonable request for our terrible stay. Apparently, just like at checking in, we were forgotten about. After 15 minutes we left. This was a less than impressive stay. Three stars because that’s how this hotel functions, like a three star stay.

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