Residence Inn By Marriott Pleasanton

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When we arrived to my surprise I booked the wrong date and it was a week away, and a full hotel. Joesph was very kind and asked for a few minutes he worked it to where we had a room , beautifully clean room love Marriott! grateful for the great service.

“One of the best Residence Inns”

This is one of the best Residence Inns where I’ve stayed. Its surrounding area was peaceful and well-kept, offering a quiet retreat. Our two-bedroom suite had a well-designed layout. It was spacious, comfortable, and ideal for a family with children. The complimentary breakfast exceeded expectatio… lisää

This is one of the best Residence Inns where I’ve stayed. Its surrounding area was peaceful and well-kept, offering a quiet retreat. Our two-bedroom suite had a well-designed layout. It was spacious, comfortable, and ideal for a family with children. The complimentary breakfast exceeded expectations: fresh, varied, and satisfying. They even served bacon! At this day and age, that could be considered a luxury :-) The entire property was exceptionally clean and well-maintained. The front desk staff were courteous, attentive, and genuinely committed to making our stay as pleasant as possible. I have nothing but praise for the Residence Inn Pleasanton. Highly recommended.

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“Great Place for Business Travel... with one exception”

It was a pleasure staying at the hotel.. the suites are great for long term business trips. I especially appreciated the full kitchen (with dishwasher!), the big desk, and plenty of plugs/USB ports. It's almost like apartment. The only area where the hotel is seriously lacking is business support..… lisää

It was a pleasure staying at the hotel.. the suites are great for long term business trips. I especially appreciated the full kitchen (with dishwasher!), the big desk, and plenty of plugs/USB ports. It's almost like apartment. The only area where the hotel is seriously lacking is business support...a single printer and computer terminal in an open hallway is pathetic...and far below what I've come to expect from Marriott properties. On top of that, it's not possible, according to the front desk, to attach my own laptop to it to print my work... I have to log on with that desktop and access my personal or work accounts, which presents a security and privacy concern.

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“Integrity was not a priority nor was the Guest comfort”

We were not pleased with the customer services ce. The young lady at the front desk who accepted our booking was very polite, however she was not forthcoming about the condition on our room. After receiving the key to our room, we enter into the a room temperature of 80 degrees, we lowered the th… lisää

We were not pleased with the customer services ce. The young lady at the front desk who accepted our booking was very polite, however she was not forthcoming about the condition on our room. After receiving the key to our room, we enter into the a room temperature of 80 degrees, we lowered the thermostat to 73 and it would not hold. We contacted the front desk and was told that the air conditioning was broken and they would send a technician with a portable air conditioner. When asked to be relocated we were advised that the hotel was booked. The wait time for the portable to include the setup was over an hour. We were disappointed in the communication it appears that the guest comfort is not of importance. No compensation or apology was provided. I will take the apology back, here what they said we are so sorry for the problem you experienced. As a gold member not even a bottle of water was offered.

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