Hotel Fera Anaheim, A DoubleTree By Hilton Hotel

“Above‑and‑Beyond Care During Our Evacuation Stay”

My family and I were evacuated from our home due to a chemical incident at GNK Aerospace, and we stayed here while waiting for updates. What could have been a very stressful situation was made so much easier thanks to the kindness and professionalism of the staff. From the moment we arrived, every… lisää

My family and I were evacuated from our home due to a chemical incident at GNK Aerospace, and we stayed here while waiting for updates. What could have been a very stressful situation was made so much easier thanks to the kindness and professionalism of the staff. From the moment we arrived, every interaction was positive. The valet attendant was welcoming and directed us to self‑parking. The front desk team was friendly, understanding, and incredibly accommodating. They helped extend our stay multiple times as the evacuation timeline kept changing, and they handled everything with patience and compassion. We were originally quoted a much higher rate by the automated phone system, but once we spoke with the front desk, they applied an evacuation rate and later reduced it even further. They even retroactively adjusted the earlier nights and provided complimentary parking for our entire stay. Their generosity during a difficult time meant a lot. We stayed in two different rooms, both of which were clean, comfortable, and well maintained. Each room had the essentials, a small refrigerator, a large TV, and a coffee and tea setup. The second room also had a microwave, which was very convenient. The beds were comfortable, and everything worked well except for the USB ports in the first room, but the regular outlets worked fine. When we were finally cleared to return home, checkout was quick and easy, and the staff remained just as friendly as they had been throughout our stay. Overall, the entire team was professional, personable, and truly went above and beyond. Their support made a stressful situation much easier, and we are very grateful for the care they showed us.

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