Homewood Suites By Hilton Sacramento-Roseville

“Excellent stay! Great customer service!”

I stayed at your Roseville location on October 26th-27th and had a wonderful experience! The grounds were clean, and my room was neat, comfortable, and well-organized. Every staff member I interacted with was kind and professional. A special shout-out to Akilho at the front desk — he was extremely … lisää

I stayed at your Roseville location on October 26th-27th and had a wonderful experience! The grounds were clean, and my room was neat, comfortable, and well-organized. Every staff member I interacted with was kind and professional. A special shout-out to Akilho at the front desk — he was extremely courteous and helpful, answering all my questions and making my check-out process smooth and easy. This is a great location with excellent service. I highly recommend staying here and will definitely return on my next visit!

vähemmän

“They are ok”

We had a one bedroom suite. Check in was easy and the people friendly. We parked in back. Fortunately, there is an elevator in the rear of the long building as well as the front. Everything was clean and in good condition. The kitchenette included full size fridge, range, microwave and dishwas… lisää

We had a one bedroom suite. Check in was easy and the people friendly. We parked in back. Fortunately, there is an elevator in the rear of the long building as well as the front. Everything was clean and in good condition. The kitchenette included full size fridge, range, microwave and dishwasher. The bed was comfortable, if slightly on the firm side. The living room had a decent couch and chair. The room is okay in size for an extended stay. Breakfast was pretty good with a very nice and roomy eating area. This is a good place and we are likely to stay here again, but there are some downsides. We were half way through a three week trip and wanted to wash a load of clothes. The washer and dryer would only work if you downloaded a ‘Payrange’ app, signed up for their service with your personal information and then loaded the app with funds from your credit card. You don’t know how much to load because the cost is not shown. I couldn’t find how or when I’d ever get the excess back if I had loaded too much funds That’s too much hassle to wash a small load of clothes. Unfortunately, there is no EV charging. However, there are Tesla and EA chargers in the shopping mall a few blocks away.

vähemmän

“Get your ish together please.”

Customer service was bad. When we booked the hotel, I was required to input cc info and license/id info. On the day of check in, we pre checked in to save some time before arriving to the hotel and again… we had to input cc info and license info. When we arrived at the hotel we checked in with th… lisää

Customer service was bad. When we booked the hotel, I was required to input cc info and license/id info. On the day of check in, we pre checked in to save some time before arriving to the hotel and again… we had to input cc info and license info. When we arrived at the hotel we checked in with the front desk and asked for the same thing AGAIN. I had explained to them that we were already did the pre-check in online through the app. We waited for about 30mins before getting our keys. When we got to our room, our room smelled strong of cleaning chemicals. The room was clean, but the smell was bad. We were already too tired from all the activities we had the whole day so we just decided to keep the room. Bad experience

vähemmän