Sea Horse Resort

“New experience in San Clemente”

Although I originally had reservations at the Casa Tropicana, I was unable to stay due to inability to climb stairs to my third story room. When I went to the office to say I couldn't stay, they offered to switch me to another property. Although there were still stairs, they were more manageable an… lisää

Although I originally had reservations at the Casa Tropicana, I was unable to stay due to inability to climb stairs to my third story room. When I went to the office to say I couldn't stay, they offered to switch me to another property. Although there were still stairs, they were more manageable and I had a wonderful room. The office personnel were friendly and helpful and I enjoyed my stay.

vähemmän

“Wonderful place to eat”

Very nice place with beautiful views of the ocean. Food was great and we were there for over 3 hours and the waitress was so nice to tell us to enjoy ourselves.

“Quite a disappointment for the $$$--BUT location is lovely”

Although the location is most lovely, our stay was quite disappointing. I booked several months in advance--it was our wedding anniversary--and requested a specific full, beautiful ocean front room. I provided pictures of the room we wanted to reserve, specifically with full ocean view, and the rat… lisää

Although the location is most lovely, our stay was quite disappointing. I booked several months in advance--it was our wedding anniversary--and requested a specific full, beautiful ocean front room. I provided pictures of the room we wanted to reserve, specifically with full ocean view, and the rates quoted were quite high, so I assumed we had the correct room. Needless-to-say, upon arrival and being given a room in the back of the building with a "partial ocean view" was MOST disappointing. However, Adam was understanding and apologetic for the error that a fellow co-worker made. Additionally, upon departure, there was no questions asked relative to our stay, and a frown from man when asking for a copy of the receipt for our stay, I would have to say the customer satisfaction overall would be a "1" or "2" rating; the "3" rating is based on the hotel location. For two nights' stay at a cost of $715 is not good value.

vähemmän

“Even so, would probably stay again.”

Can't beat the location. And the hotel is really cute -- quirky but cute and the views are great---we unfortunately were inches away from our neighbors who blasted music non stop the first day and the second night had a party late into the night with shouting and very loud music -- no AC so we coul… lisää

Can't beat the location. And the hotel is really cute -- quirky but cute and the views are great---we unfortunately were inches away from our neighbors who blasted music non stop the first day and the second night had a party late into the night with shouting and very loud music -- no AC so we could drown it out. I asked to be moved and was told it was a sold out situation, then later told they had multiple cancellations due to the rainy weather....so there's that. Was also told if the music and aggressive next door neighbor acted up again to call the police. Ummm? Rooms are very, very close to each other.

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