The Steward Santa Barbara Tribute Portfolio

“Unprofessional staff member”

I stayed at this hotel from April 6th through April 10th, 2026, and overall, my experience was very positive. The property itself was great, and the front desk staff were consistently friendly, welcoming, and professional during both check-in and check-out, which I truly appreciated. My stay inclu… lisää

I stayed at this hotel from April 6th through April 10th, 2026, and overall, my experience was very positive. The property itself was great, and the front desk staff were consistently friendly, welcoming, and professional during both check-in and check-out, which I truly appreciated. My stay included paid breakfast vouchers, and for the most part, that process went smoothly. On Monday and Tuesday, I presented my voucher to the staff serving breakfast, and it fully covered my meal—no additional charges were mentioned, and I simply left a cash tip. However, on Thursday morning (April 9th) around 8:00 AM, I had a different experience. The gentleman who took my order informed me that while the voucher covered the meal, it did not cover tax, and I needed to pay the difference. While the amount was minimal (just over a dollar), that’s not the issue. The inconsistency is what stood out. No other staff member on previous days—or even the server on Friday—mentioned or charged tax when I used the same type of voucher. In addition, this staff member’s demeanor was noticeably unprofessional. He was rude to the woman assisting him, which created an uncomfortable atmosphere while I was trying to enjoy my breakfast. It reflected poorly on the overall service experience. If charging tax separately is indeed hotel policy, it needs to be communicated clearly and applied consistently by all staff. Situations like this create confusion for guests and detract from an otherwise great stay. Aside from this issue, I did enjoy my time at the hotel, but I hope management addresses both the inconsistency and the professionalism concerns moving forward.

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“Nice ambience if you don’t plan to have drinks or meals there.”

Beautiful grounds. Room was fine except the shower knob was not functional. Good pool and jacuzzi area. Family friendly. The big negative is how low staffed they are. The bartender is also the only restaurant waiter, taking drink and food orders, bringing the meals and bussing the tables. He wore … lisää

Beautiful grounds. Room was fine except the shower knob was not functional. Good pool and jacuzzi area. Family friendly. The big negative is how low staffed they are. The bartender is also the only restaurant waiter, taking drink and food orders, bringing the meals and bussing the tables. He wore the same rubber gloves doing all these tasks for hours. So unsanitary. This was the operation from Friday-Sunday, not a fluke. The place was busy on Saturday night. Food is prepped in a different building so the guy was running everywhere.

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