Embassy Suites By Hilton Valencia

“Excellent customer service”

My husband has to visit Valencia a couple of times a year and depending on rates and availability we have stayed at this hotel as well as a few others in the area. One thing is certain about this hotel is you always get a nice stay. On this trip my husband originally booked a king, but after chatti… lisää

My husband has to visit Valencia a couple of times a year and depending on rates and availability we have stayed at this hotel as well as a few others in the area. One thing is certain about this hotel is you always get a nice stay. On this trip my husband originally booked a king, but after chatting through the app and letting them know our family of four would be in the room they upgraded us to a two double room. The hotel is older, but very clean! Beds are comfortable. Evening social was nicely run. Breakfast is always plentiful. Even though it is January the pool temp was very nice and both the pool and hot tub were very clean. I don’t write too many reviews on TA, but when someone goes above and beyond I always try to stop and take the time to write a review. I call those employees that make me stop and review the “Aces”. Yesterday, we had the pleasure of meeting Michael whose customer service was truly aces. Our air conditioner was set on 71 and I tried to lower it and it would not change. I had just put together a large floral arrangement that we are taking to the cemetery today. I went to the front desk to ask if we could get some assistance to adjust the ac and the front desk attendant called it in. Michael arrived a minute after I returned to the room. He quietly and quickly fixed the thermostat. As he did I mentioned I wanted it cooler for the flower arrangement. He immediately offered their walk in cooler. He escorted me to the cooler while passing his boss and explaining what he was doing. The arrangement was put on a top shelf and labeled. Michael is a true gentleman with great customer service. He said he has worked for Hilton for 10 years. What a great person to have working for Embassy suites. We are about to check out but wanted to write and say thank you Michael! Aces!!

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