The Lodge At Sonoma Resort, Autograph Collection

“Kendall and Lynn are hospitality Super Stars!”

I booked a room here for one night this past weekend. Unfortunately, there was an issue with the room type I had reserved versus the one I received, as it was the last room available. On top of that, I had a very noisy neighbor with a baby crying throughout the night, which made for a less-than-ide… lisää

I booked a room here for one night this past weekend. Unfortunately, there was an issue with the room type I had reserved versus the one I received, as it was the last room available. On top of that, I had a very noisy neighbor with a baby crying throughout the night, which made for a less-than-ideal stay. I was understandably disappointed and shared my concerns with Lynn at the front desk. Lynn was incredibly kind, listened with genuine empathy, and made sure to communicate everything to her manager, Kendall. When I spoke with Kendall the following day, she was already aware of the situation, showed sincere concern, and took immediate action to make things right. That level of attentiveness and care truly stood out. Sometimes things don’t go as planned, and issues arise; that’s inevitable in hospitality. What matters most is how those situations are handled. Lynn and Kendall exemplify what great customer service should look like; professionalism, compassion and accountability. I will certainly be back on my next visit to enjoy this beautiful property and the outstanding service they provide. Keep shining and continuing to deliver a world-class guest experience.

vähemmän

“The Best Kept Secret in Napa Valley”

We were in the area for a wedding, and we spent 3 nights here with my two married children and their spouses. It is a great property with Tuscany feel. Got upgrades, free breakfast which was excellent. We could get a late check-out. Service was good. The only thing that is a drawback is dated rooms… lisää

We were in the area for a wedding, and we spent 3 nights here with my two married children and their spouses. It is a great property with Tuscany feel. Got upgrades, free breakfast which was excellent. We could get a late check-out. Service was good. The only thing that is a drawback is dated rooms and their cleanliness.

vähemmän

“Relaxing stay on road trip”

Loved this hotel. We asked for a different room to the one allocated and they found us a great room in the main lodge. The hotel has a really nice feeling about it, staff are great, and the rooms and public areas are lovely. Breakfast was very good as well. Would highly recommend

“Stay when it’s quieter to really enjoy it.”

Stay in the cottages if you want a quiet stay. Spacious with adequate storage and self parking very near. Check in was very rushed by a young girl - felt like she wanted to leave asap - missed a couple of items that we had to ask about later on. Would have been nice to know that the menu at Beni… lisää

Stay in the cottages if you want a quiet stay. Spacious with adequate storage and self parking very near. Check in was very rushed by a young girl - felt like she wanted to leave asap - missed a couple of items that we had to ask about later on. Would have been nice to know that the menu at Benicia restaurant changes at weekends (very limited) and then closed early on Sunday so that wit and wisdom had business for their overpriced Easter brunch!! We would not have done this if we were told about the changes at check in. Pool area is nice when it’s quiet but of course, screaming kids arrived and ruined the atmosphere - must be awful in the summer!! Room comfortable but they skimp on towels and foam pillows weren’t that firm. Close to the square and a nice walk in. Trolley service available but only after 2pm. Much better restaurants in town and less expensive than wit and wisdom.

vähemmän