Wild Palms Hotel

“Retro vibes, Palm Springs feel - Central to everything by Car.”

We had excellent customer service at this hotel. We needed to move in the middle of the night and Janell was on duty to help us document and move from one Hyatt property that had an issue- so Janell was able to make the 2am transfer smoothly. We got all the wonderful perks that Globalists get. The … lisää

We had excellent customer service at this hotel. We needed to move in the middle of the night and Janell was on duty to help us document and move from one Hyatt property that had an issue- so Janell was able to make the 2am transfer smoothly. We got all the wonderful perks that Globalists get. The hotel was sold out due to the World Cup but Janell’s positive attitude and care made up for any cares about room upgrades etc. Sold out is Sold out. This property is a hidden Jewel. Heated pool, hot tub and ambiance that is a throw back to a summer palms spring vibe yet situated in the heart of Cupertino, close access to everything. If you are looking for a special occasion or a weekend at a pool I highly recommend Wild Palms in Sunnyvale. Lots of bang for your buck! I will definitely be looking to book here again in the summer!

vähemmän

“Free breakfast but never any food!”

I love the hotel and the pool, but the staff at the breakfast are incredibly lousy. Either fire them or train them properly. Each time I go there, all the trays are empty, there wasn’t even forks. I went there 3 times at different times in the morning and it’s always the same story. I left without … lisää

I love the hotel and the pool, but the staff at the breakfast are incredibly lousy. Either fire them or train them properly. Each time I go there, all the trays are empty, there wasn’t even forks. I went there 3 times at different times in the morning and it’s always the same story. I left without being able to get any food. It’s completely innacceptable! I’ve never experience this at any hotel.

vähemmän

“Disappointing”

Really disappointed in my June stay. The pillows are HORRIBLE and when I enquired at front desk to have down/feather pillows, I was told that was not possible. As to the kitchen, waste of space inasmuch as there was not a lick of silverware/plates/bottle opener. Absolutely nothing. Again, I enquir… lisää

Really disappointed in my June stay. The pillows are HORRIBLE and when I enquired at front desk to have down/feather pillows, I was told that was not possible. As to the kitchen, waste of space inasmuch as there was not a lick of silverware/plates/bottle opener. Absolutely nothing. Again, I enquired at front desk thinking maybe the suite I was in just got overlooked as to supplying these items, but was told nope - none of the suites had anything at all in the kitchen. B'fast was what you'd expect from a Hampton Inn-type establshment or some such, but the fact the only cream for coffee was that fake stuff was seriously disappointing. Fortunately the 2% milk for cereal sufficed. Also, realizing I am old school, but what the heck? No pen/notepad in room. Arghhh. And last, the toiletries stink to high heaven and for someone sensitive to odors, I was unable to use any of them, inluding the bar soap. The upside? Pool and hot tub are sublime. I have been staying at Wild Palms for 10 + years. I am really saddened that it seems this establishment has fallen off Hyatt's radar as far as customer service and amenities. Very sadly, I will be looking elsewhere for accomodations in the Silicon Valley when I next travel.

vähemmän

“Acceptable”

This is a remodeled motel, which looks like it was originally built in the 1970s. They did a nice job on rooms, but a few things are lacking, such as a light switch reachable from the door when you enter, and hot water at the sink. The service at check-in was sub-par. Housekeeping staff made a l… lisää

This is a remodeled motel, which looks like it was originally built in the 1970s. They did a nice job on rooms, but a few things are lacking, such as a light switch reachable from the door when you enter, and hot water at the sink. The service at check-in was sub-par. Housekeeping staff made a lot of noise in the corridor in the afternoon. On the plus side, the rate was affordable, the location was convenient, and the room was comfortable.

vähemmän