Best Western Plus Hiawatha Hotel

“The Staff made the experience awesome.”

I would recommend this hotel because the staff is super helpful and pleasant! They were able to assist with all our needs. I highly recommend Best Western Plus Hiawatha. They have breakfast, internet, TV and a fitness center. It's a great place for a family.

“Weekend breakfast hours are too early”

Room was great. Pool water was cold but the spa was good temp. Main complaint is that the weekend breakfast hours are 6 to 8:00 a.m. and they stopped replenishing hot food at 7:45 a.m. We'd paid extra for this hotel because of the advertised hot breakfast, and then I didn't even get hot food bec… lisää

Room was great. Pool water was cold but the spa was good temp. Main complaint is that the weekend breakfast hours are 6 to 8:00 a.m. and they stopped replenishing hot food at 7:45 a.m. We'd paid extra for this hotel because of the advertised hot breakfast, and then I didn't even get hot food because the eggs and bacon were gone early.

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“Tired hotel not up to BW Plus standards”

IFirst I must say we are Diamond members with Best Western and have stayed at many Best Western properties. This one we found disappointing especially since this is supposed to be a Best Western Plus. Our first issue was when we walked in the front doors, we were't greeted and thanked for being BW … lisää

IFirst I must say we are Diamond members with Best Western and have stayed at many Best Western properties. This one we found disappointing especially since this is supposed to be a Best Western Plus. Our first issue was when we walked in the front doors, we were't greeted and thanked for being BW Diamond members. We alo didn't recieve any bottles of water which we're supposed to as Diamond members. The girl at the desk acted like it was an imposition to check us in and spoke so softly I had to ask her to repeat everything she said. When we got to our room immediately I saw the TV screeen was copletely smeared with some type of cleaner residue. It was bad enough you couldn't watch it. I had to get a towel damp and clean it off. My wife then found the counter in front of the microwave and coffee maker all sticky with somewthing so we had to clean that too. The room was poorly arranged, the bed was positioned barely 2 feet from the AC/heat unit. So the person on that side of the bed had a stiff breeze of cold air blowing directly on them all night. That said the bed itself was pretty comfortable. Also the chair in our room wasn't very clean. The breakfast was on par with other Best Westerns with the usual waffles, scrambled egg product, various cerals, etc. Overall our stay was just adequate, though not up to the standards we expect from a Best Western Plus. If in the area again I would choose a hotel somewhere else in eastern Kansas or western Missouri.

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