Holiday Inn Express & Suites Manhattan By Ihg

“Loved my stay”

This property is very close to restaurants and shopping in central Manhattan. Also close to the Flint Hills Discovery Center. Staff was efficient and helpful. I enjoyed my stay and would stay there again.

“WONDERFUL !!!”

The great reviews are well warranted & I thoroughly enjoyed my stay :-D Queen was warmly welcoming, the perfect combination of friendly & efficient. As a Platinum Elite member I was delighted to have been upgraded to a 3rd floor suite !!! But although they have an elevator, I travel with a little… lisää

The great reviews are well warranted & I thoroughly enjoyed my stay :-D Queen was warmly welcoming, the perfect combination of friendly & efficient. As a Platinum Elite member I was delighted to have been upgraded to a 3rd floor suite !!! But although they have an elevator, I travel with a little dog and prefer a downstairs room whenever possible. So, at my request Queen thoughtfully placed me in a downstairs room near the pet area, which I REALLY appreciated. Room was standard HIE but absolutely spotless, double queen w/fridge/micro & in-room Keurig. Bathroom sparkling clean w/bright white towels. Slept well on super comfortable bed w/nice linens & fat, fluffy pillows. Free wifi w/ample signal. Really liked the rolling desk! Continental bkfst well tended, hot & cold items, fresh fruit & REAL oatmeal (not processed sugar laden instant junk!) Coffee, tea, hot chocolate available in lobby 24/7. Only thing my room lacked was an alarm clock & hair dryer, but I have a small travel clock and am sure I could've called the front desk for a hair dryer. Grounds were nicely manicured, parking lot well lit & I felt safe walking the dog, vehicle secure, etc. Charming little bakery/coffee shop in walking distance. Highly recommend & would definitely stay here again !!!

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“Totally average, and Noisy”

Very average HIE all around. Nothing stellar or terrible in any way. Breakfast area was clean and well stocked. Possibly the noisiest hotel room we’ve been in. Traffic noises, upstairs noise, elevator noise, weird banging noise outside. Parking is convenient but spaces are a little tight. If y… lisää

Very average HIE all around. Nothing stellar or terrible in any way. Breakfast area was clean and well stocked. Possibly the noisiest hotel room we’ve been in. Traffic noises, upstairs noise, elevator noise, weird banging noise outside. Parking is convenient but spaces are a little tight. If you decide to stay here, request a room on the north side away from the highway.

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“Decent property but fell a little shy of my usual HI Express experience”

The hotel is modern and new, with clean and comfortable rooms, and a convenient location adjacent to shopping, dining, a magnificent holiday lights display, and not too far from KSU. The pool and hot tub were plenty fine (and a delight to my two nephews and one niece staying in another room). The… lisää

The hotel is modern and new, with clean and comfortable rooms, and a convenient location adjacent to shopping, dining, a magnificent holiday lights display, and not too far from KSU. The pool and hot tub were plenty fine (and a delight to my two nephews and one niece staying in another room). The fitness center was spacious with good, well-maintained equipment. Normally, for these sort of "cookie cutter" hotels, I'm happy to award 4 stars if they "check all the boxes" (and 5 if they go "above and beyond"). However, in a few areas, most notably the breakfast service, this hotel came up a tad short. I stayed two nights and had the complimentary breakfast on both mornings. I showed up for breakfast about 45 minutes after it opened (i.e., not 5 minutes before close), and experienced the following: (1) oatmeal almost empty one morning (I scraped the last bits out of it); totally empty the next morning (2) cinnamon rolls cold one morning; out the next morning (3) scrambled eggs down to a few unappetizing "crumbs" one morning and the next morning were replaced by some pre-fab "omelets" (both egg serving trays were allocated to "omelets" that morning) (4) pancake machine out of batter one morning. HI Express's cinnamon rolls are an emblem of their brand; the breakfast area attendant should be monitoring them and replenishing when necessary. And it was not like it was especially busy; the breakfast area seats were perhaps 25-30% occupied. ALSO: they ran out of pool towels. And, it seemed like every time I walked past the front lobby, the front desk was unattended. I know desk attendants might need to leave the desk now and then, but it seems like a hotel should strive to keep the desk staffed except during the wee hours. I am fairly loyal to the HI Express brand. One reason for that loyalty is that its complimentary breakfasts are a cut above those of their competitors in the mid-tier lodging category; it's an area of differentiation in a category where differentiation is difficult to achieve. I would therefore suggest that all HI Express locations try to be diligent in keeping their breakfast experience positive. Yeah, once in a while, one item will run out or run low. But it should not be almost every warm item.

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