Holiday Inn And Suites Overland Park West By Ihg

“Great staff and greek property!”

Loved the property and angela was amazing at the front desk!!! Kind, and helpful 👍🏼☺️☺️ We will definitely stay here again.And in most part because of her great attitude! Jim Elsea

“ANGELA BE RUNNING THIS HOTEL :)”

Man I tell ya, I’m so used to being in the hospitality business and never being able to take care of myself. I’m always serving others. This is my first hotel stay in YEARS. Miss Angela from the front desk was the first person to make me feel like literal ROYALTY. Lovely lovely personality and she … lisää

Man I tell ya, I’m so used to being in the hospitality business and never being able to take care of myself. I’m always serving others. This is my first hotel stay in YEARS. Miss Angela from the front desk was the first person to make me feel like literal ROYALTY. Lovely lovely personality and she made me feel so taken care of. If I ever come back through here is will solely be because of Miss Angela. Every hotel needs one like here, but let’s be honest. We know there’s only one queen around here and that queen is Angela! Thank you thank you thank you! What a breath of fresh air to finally feel relaxed!

vähemmän

“MORE clerks like Ms Kennedy, customer service right.”

I was very happy with the check inn with KENNEDY, she was very helpful and engaging with helpful instructions. BEST check in I've ever had.

“Minor errors combined to convince me to not return”

It had potential but the experience really was a let down. I can’t blame it on any one person. It was a team effort. I reserved a king suite. I called the morning of my reservation and confirmed the room type. When I arrived I was given a keycard to a standard double queen. “Someone” had switched … lisää

It had potential but the experience really was a let down. I can’t blame it on any one person. It was a team effort. I reserved a king suite. I called the morning of my reservation and confirmed the room type. When I arrived I was given a keycard to a standard double queen. “Someone” had switched my room and all the king suites were taken. After an hour of investigation I was given a double king suite at the same rate as the single king suite I reserved. Great! All would have been forgiven until The next morning I requested and was granted a late check out. But two hours before that time my keycard stopped working. The front desk associate brought up a new keycard so I could get in my room. Okay But an hour later, one hour before my check out time, a housekeeper opened the door. I told her my check out time was still an hour away. She apologized. Okay Individually these errors would not be a big deal. But combined they indicate a failure of management to develop a team that coordinated and communicated well. Attention to detail is needed. I won’t return.

vähemmän