Hyatt Place Cincinnati Airport Florence

“Great convenient stay”

Convenient to get to. Great front desk staff. Breakfast staff was also very friendly and efficient. My breakfast was excellent. I've stayed at Hyatt Place before, so I knew what to expect. But everything was great. Shower had very good water pressure and endless hot water.

“A nice clean hotel.”

There are a lot of good things about this hotel, clean, comfortable room, and quiet too. Staff was very nice, great location, good restaurants nearby. A few negatives, the bathroom shower/toilet combo was TIGHT! We are not large people and we had to squeeze past the toilet to get the door shut! … lisää

There are a lot of good things about this hotel, clean, comfortable room, and quiet too. Staff was very nice, great location, good restaurants nearby. A few negatives, the bathroom shower/toilet combo was TIGHT! We are not large people and we had to squeeze past the toilet to get the door shut! The room was plenty big enough that moving the wall out 2 feet would make a big difference! The other negative was the breakfast, it was skimpy. 3 kinds of cereal, runny scrambled eggs, half cold sausage, a pot of oatmeal, a few breads, the only thing that saved it was the ability to make a fresh waffle. There is not a lot of seating space to eat either. People were sitting in the lobby eating.

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“Prepaid rooms package disappointment and double booking practices”

My husband and I often travel further than our closest major airport to fly out of Cincinnati due to more desirable flights, and regardless we almost always book a Park Sleep Fly package the night before our flight to make the travel experience less stressful. Our recent trip was extra special si… lisää

My husband and I often travel further than our closest major airport to fly out of Cincinnati due to more desirable flights, and regardless we almost always book a Park Sleep Fly package the night before our flight to make the travel experience less stressful. Our recent trip was extra special since we were accompanying our daughter's family with our small grandchildren on their first flight and trip to Disney World. We were happy to stay at a Hyatt Place as we've had very good experiences with this brand and booked a pre-paid package with two adjoining king rooms so we could interact and help with the grandkids in the morning. We were driving down during intense winds, and due to some flying debris, our trip to Cincinnati took longer than planned, so I called the hotel to advise of our late arrival. The clerk mentioned one of our rooms had already been checked into, and I replied our daughter's family was still on the road alongside us so that was not possible. I thought it was a fluke. When we arrived, there was confusion at the front desk, and we had the discussion again about one party on our reservation having checked in. The manager on staff, Tonya, intervened and did some checking. Meanwhile, the girl I spoke to on the phone said they were overbooked. We waited nearly thirty minutes in the lobby with exhausted littles before we were assigned rooms. They were on separate floors as that's what was left. My husband and I did not get the king we selected and paid for in the package, so when my husband went back to the front desk to express his displeasure, Tonya at first said had we been loyalty members, she could have made other accommodations or compensations, but we were not. But then she went on to say given we booked two rooms, she could credit one room. Although we weren't sure how that would happen having booked a package through a third party, we appreciated her professional and gracious demeanor. Other than an apology from the General Manager, Scott, following my husband's review, we have not heard from Hyatt Place nor have we seen the credit Tonya offered. We understand a reasonable period of time given the third party package and thar if her offer is not honored that at minimum we could receive a refund of the cost difference of the King we paid for and the first floor accommodations we were given.

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