Springhill Suites By Marriott Cincinnati Airport South

“Efficient Staff”

160 guests from WA state accompanied us to Florence and stayed in Springhill Suites! The check-in, check-out, breakfast lines were all quick and efficient.The pool was perfect depth and temp. The sofa trundle beds in each room were cozy-comfortable for kids and myself. Above all the staff was … lisää

160 guests from WA state accompanied us to Florence and stayed in Springhill Suites! The check-in, check-out, breakfast lines were all quick and efficient.The pool was perfect depth and temp. The sofa trundle beds in each room were cozy-comfortable for kids and myself. Above all the staff was happy and helpful all 4 days. We did not hear noises at night though we faced the horse track.

vähemmän

“Excellent Hotel”

What a wonderful hotel! Everything was clean and the beds were super comfortable. We got a 2 queen suite with a pull-out trundle bed and it was very spacious for our family of 5. It’s within walking distance of Turfway Racing and Gaming, alongside a well-lit sidewalk. We would stay here again in a … lisää

What a wonderful hotel! Everything was clean and the beds were super comfortable. We got a 2 queen suite with a pull-out trundle bed and it was very spacious for our family of 5. It’s within walking distance of Turfway Racing and Gaming, alongside a well-lit sidewalk. We would stay here again in a heartbeat!

vähemmän

“Two night stay”

Hotel is conveniently located to airport and interstate. Room was nice and clean as was entire property. Bed was too soft, felt worn out. I’ve never been to a hotel where I stayed two nights, coming and going each day, and never was greeted by any employee. Not a hello, have a nice day or good even… lisää

Hotel is conveniently located to airport and interstate. Room was nice and clean as was entire property. Bed was too soft, felt worn out. I’ve never been to a hotel where I stayed two nights, coming and going each day, and never was greeted by any employee. Not a hello, have a nice day or good evening etc. I checked in on mobil and only got a “here you go” upon checking in and asking for key. Asked for a couple waters (Lifetime Titanium Elite member) and got a second “here you go”. Passed front desk many times and no one ever said a word, heads buried in cell phones early morning and late evening. Same thing out of breakfast staff and maintenance staff… not even a “hello”. Management needs to work on training in a big way what it means to work in the “hospitality” industry. I’m sure if we had needed something, we would have been taken care of, but we sure didn’t feel welcomed as is customary. Just felt strange.

vähemmän