Hilton Lexington Downtown

“Well to work with”

Is a great place to book numerous rooms for events.

“I Stayed Here and Thank you”

I stayed here. Thank you! Apparently, I’m supposed to write 25 characters, but I spent my money - that says much.

“Consider the Hyatt”

Let’s do this bullet point style. I had to spend 15 minutes chasing down valet when I arrived as no one was at the stand or knew where he’d gone. The room has a smell of mold. The bathroom sink was not clean, I’ll include a photo. It took them 5 hours to send someone to clean it. Then the AC did no… lisää

Let’s do this bullet point style. I had to spend 15 minutes chasing down valet when I arrived as no one was at the stand or knew where he’d gone. The room has a smell of mold. The bathroom sink was not clean, I’ll include a photo. It took them 5 hours to send someone to clean it. Then the AC did not work so they had to send an engineer who forgot to screw it all the way in, so we just did that ourselves. And then there was a spill on the comforter, so we called and called until we reached someone and they sent up a small brown blanket that was harder than a rug and the housekeeper said “we’re a busy hotel, we don’t have anything else”, so I had to text the line about that and he said “that’s all we have”. And then someone else texted shortly after and apologized and said that’s not something they say to customers and offered to send up a comforter….. which as I’m guessing you have figured out by now: is what we originally asked for. So they sent up a lady who I’m assuming was more customer facing as she had a blue jacket on and she threw the blanket into my arms and walked away. So I texted the line again just to get her first name to escalate it up and I received silence. I’m not saying this is the worst hotel, but as all of my friends staying in the Hyatt seem to not experience any of this — I would spend the extra buck and go there instead.

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