Tru By Hilton Lancaster East

“A visit to Amish Country”

The hotel was clean and efficient, and pet friendly. Staff was mostly friendly, Justice was the man. Problems were resolved without hesitation. Breakfast was... a free hotel breakfast, but the coffee was good and 24/7. I'd stay again.

“Close to Sight & Sound theater”

We stayed here overnight when we saw a show at the theater. Hotel is clean and somewhat “no frills.” Room has 1 rolling chair and is quite small. But it’s clean and compact. Good for a 1 night stay and it’s inexpensive. Lots of places to eat nearby and 8 minutes to the theater. Breakfast was adequa… lisää

We stayed here overnight when we saw a show at the theater. Hotel is clean and somewhat “no frills.” Room has 1 rolling chair and is quite small. But it’s clean and compact. Good for a 1 night stay and it’s inexpensive. Lots of places to eat nearby and 8 minutes to the theater. Breakfast was adequate.

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“Needs better attention to detail”

The upkeep of the hotel seems to be deteriorating quickly. The walls in the hallway on the 5th floor had several scuff marks along with wallpaper noticeably peeling. The patches of wallpaper that had been placed on sections of the wall to fix imperfections were also peeling which made it even more … lisää

The upkeep of the hotel seems to be deteriorating quickly. The walls in the hallway on the 5th floor had several scuff marks along with wallpaper noticeably peeling. The patches of wallpaper that had been placed on sections of the wall to fix imperfections were also peeling which made it even more aesthetically more appealing. The wallpaper in the bathroom of Room 519 was also peeling in the corners. There are scuff marks on several of the room doors on that floor as well. Upon checking in, the hall on the 5th floor was dirty. We checked in early while housekeeping was still working and I assumed it would be vacuumed before they left for the day. It was not. It was impossible to find a comfortable room temperature setting. A change in one degree on the thermostat created a huge shift in temperature; making it too warm and stuffy or too cold. I never noticed how inconvenient not having a clock in the room to glance at to quickly check the time was. Upon checkout, we tried to fill our water bottles with ice and the ice machine was broken. We were told that packs of ice were available at the front desk only to find that they were out and waiting for more to arrive. This was my third time staying at this property in a year and the difference in attention to detail and quality was quite visible and quickly noted.

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“Just ok”

It was ok. The woman at check-in was incredibly nice and helpful. But for the cost I was expecting it to be much nicer (I stayed in a Hilton last week in Atlanta that was half the price and twice as nice). The rooms are quite small and you can hear traffic all night. The hallways were also noisy u… lisää

It was ok. The woman at check-in was incredibly nice and helpful. But for the cost I was expecting it to be much nicer (I stayed in a Hilton last week in Atlanta that was half the price and twice as nice). The rooms are quite small and you can hear traffic all night. The hallways were also noisy until after midnight. While the room was fine, the rest of the hotel had not been vacuumed in quite some time. It was fine for what it was but I will likely find another hotel in the area next time.

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