Green Valley Ranch Resort And Spa

“$51 Resort FEE PER DAY!?”

Overall, it was a very nice resort. However I deduct a star is because I am not sure what I am paying that is worth $51 resort fee/day for!? I understand the cost cover free valet, free towel for the pool, gym. But free shoe shine that nobody really use and digital newspaper that I can look up m... lisää

Overall, it was a very nice resort. However I deduct a star is because I am not sure what I am paying that is worth $51 resort fee/day for!? I understand the cost cover free valet, free towel for the pool, gym. But free shoe shine that nobody really use and digital newspaper that I can look up myself!? on top of that the room does not give basic amenity such as coffee/tea with kettle to boil water!!?? The room has weak shower pressure. The bath tub water pressure so weak that will take hours to fill the tub! I even paid extra to have a guarantee room deluxe king bed by 3 pm, but they weren't even ready and told me they don't know when it will be ready so I got 2 queens. So what is the point of paying extra!?

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“Birthday fail due to dirty room”

Come here to celebrate my birthday this past week. The hotel property is beyond beautiful. All staff is nice and friendly and waiting to help. My husband had the room decorated with balloons and rose petals to celebrate my birthday. Sadly, when we entered the room on the sofa was dusty and big pi... lisää

Come here to celebrate my birthday this past week. The hotel property is beyond beautiful. All staff is nice and friendly and waiting to help. My husband had the room decorated with balloons and rose petals to celebrate my birthday. Sadly, when we entered the room on the sofa was dusty and big pieces of white hair all over. We moved the the rose petals back and on the sheets was black hairs. Pulled back the sheets more black hairs. I called front desk and was unable to reach anyone. Inside the bathroom shower hair and dirt. The thing that really got me was the open body wash inside the shower that the previous guest used before me. I ended up going to the front desk and Anthony helped me. He was so kind and polite he gave me a $50 current to use on the resort. He also sent up the head housekeeper to examine. She also inspected the room and just apologized. The room was cleaned agin but still had some spots of dirt. I don't want to be the type of person to down play the hotel because over all the experience was decent minus the dirt and hair in the bathroom. The food on the property was amazing. My advance is just examine the room before you enter. Along with the price point of spending over $1200 for three days with resort fee. Over all rating two and a half.

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“Quality of hotel”

My wife and I have been staying at GVR for over 10 plus years. We usually go twice per year. The casino and hotel have always been exceptional. This time not so much. We were placed in a room directly behind the check in desk as opposed to being placed in a room I. One of the towers. Looking out ... lisää

My wife and I have been staying at GVR for over 10 plus years. We usually go twice per year. The casino and hotel have always been exceptional. This time not so much. We were placed in a room directly behind the check in desk as opposed to being placed in a room I. One of the towers. Looking out our window instead of seeing the pool or mountains we saw a car. The sink drain stop was not working making shaving a little difficult. The stopper was actually laying on the countertop. We attempted to take a bath, but could not as the cold water did not work. Only Hot water from both faucets came out. We spoke with the front desk about it and they said they will call maintenance. They did but it took a while and by the time they came we were in bed. We were supplied with 1 small bar of soap for 2 people for a few days. Unacceptable. We also only had 1 bottle of shampoo and conditioner. Also unacceptable. Asked housekeeping to provide more but it never showed up. The toilet was never cleaned while we were in the room. I know some of these issues sound trivial but this is not the quality we have come to expect. I feel that because the room was comped, we were treated poorly. I wonder if the hotel is trying to save some money by not providing the same services they have in the past. I have read other reviews and they all are similar in nature. The quality of the hotel has declined. Compared to Red Rock and Durango, this hotel is significantly poorer in quality.

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