Doubletree By Hilton Lubbock University Area

“Tech Graduation May 2026”

Assistance General Manager Dee Wilson and his staff delivered memorable customer service from start to finish! The entire process was seamless. The staff was incredibly welcoming, fast, and efficient. It is so rare to find a team that genuinely cares about their customers. Highly recommend!

“Very nice hotel but don't expect the Peloton to work.”

Very nice hotel with a large room. Dinner was good but a bit on the expensive side. But yet another Hilton property with a Peloton that is not functional, happens way too often. Checked in at 4 and checked the gym and the Peloton is not activated so not usable. Asked the front desk about getting … lisää

Very nice hotel with a large room. Dinner was good but a bit on the expensive side. But yet another Hilton property with a Peloton that is not functional, happens way too often. Checked in at 4 and checked the gym and the Peloton is not activated so not usable. Asked the front desk about getting it activated and as usual they said they would let engineering know. Four hours later and it is still not activated and I have no expectation it will work tomorrow morning so I can use before I leave.

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“Nice, but could use a little TLC.”

I was in Lubbock for a wedding over the weekend of April 10-12. Having a DoubleTree in Lubbock was exciting to see when I booked. The previous hotel in this location was a Four Points Sheraton and was familiar on my arrival. Front desk staff were fantastic. Quick, seamless check in. On arrival to m… lisää

I was in Lubbock for a wedding over the weekend of April 10-12. Having a DoubleTree in Lubbock was exciting to see when I booked. The previous hotel in this location was a Four Points Sheraton and was familiar on my arrival. Front desk staff were fantastic. Quick, seamless check in. On arrival to my room I realized that the power outlets in the room were not working. I use a medical device and I wasn’t going to be able to use the room. Front seat staff again, amazing. I had a new room in about 15 minutes. The hotel was clean, well kept, and the on site car and restaurant were excellent. My only “room for improvement” item is beds. The beds are miserably hard. I did not have quality rest during my stay. A softer bed would’ve been hallmark for my rest and my back. Otherwise. No complaints.

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“Just OK”

A fair stay in Lubbock, not the worst option but definitely not the best. Customer service is lacking a bit both in hotel and restaurant. Employees we encountered were friendly just not really customer focused, they all just seem to be collecting paychecks. Hotel was super slow when we were th… lisää

A fair stay in Lubbock, not the worst option but definitely not the best. Customer service is lacking a bit both in hotel and restaurant. Employees we encountered were friendly just not really customer focused, they all just seem to be collecting paychecks. Hotel was super slow when we were there mid week and they still stuck us in a room overlooking the lobby bar, so noise was an issue and our window “view” was the AC condenser. Beds were comfortable, room was spacious and had great drawer storage. Bathroom and closet doors slam shut on you, careful of that. Bathroom was a bit dingy with rust in tub and old/dirty shower curtain. Location is convenient for campus, across the street both directions is a little concerning, but nothing terrible. I wouldn’t leave anything in your car in this parking lot. I’ll leave this hotel as a last resort when we’re in the area. Was hoping for a great LBK option, but it fell short.

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