Rockville Centre Hotel - Jfk Airport

“Convenient Location, Complimentary JFK Airport Shuttle Service”

Stayed here two nights while in town for a family funeral. Location was convenient to the funeral home as well as family members’ homes in the area. Our room (two queen beds) was spacious. The beds were quite comfortable. Front desk staff were exceptionally welcoming and helpful. Complimentary buff… lisää

Stayed here two nights while in town for a family funeral. Location was convenient to the funeral home as well as family members’ homes in the area. Our room (two queen beds) was spacious. The beds were quite comfortable. Front desk staff were exceptionally welcoming and helpful. Complimentary buffet breakfast was pretty good with several hot and cold options. Common areas of the hotel are very clean and well maintained. Complimentary shuttle service to and from JFK Airport was a huge bonus.

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“Housekeeping optional?”

I booked 2 king rooms for 3 nights for the last 2 practice rounds of the Ryder Cup. The rooms were located on the 3rd floor, but some distance apart (not a problem as this was not requested). When we got back the first day there had been no housekeeping service. The front desk said it was performed… lisää

I booked 2 king rooms for 3 nights for the last 2 practice rounds of the Ryder Cup. The rooms were located on the 3rd floor, but some distance apart (not a problem as this was not requested). When we got back the first day there had been no housekeeping service. The front desk said it was performed every other day, so after requesting (and promptly receiving) fresh towels, we requested housekeeping service for the next day. When we arrived back the second day the room was still not serviced. The front desk said they did not know why and we again requested (and received) fresh towels. Upon checkout I raised this issue and asked for a courtesy discount for a 3 night stay without housekeeping service. Since I booked directly with the hotel I was told that this would be forwarded to management for consideration. Since it has been 2 weeks since we checked in, I am assuming that no such discount will be forthcoming. The hotel itself was clean and well-kept, the complimentary breakfast was good, but the air conditioner in the room (ours at least) was quite noisy and probably overdue for service. I thought the rates were acceptable for this region, especially during this time - and the hotel was fully booked - but I'm very disappointed with the lack of housekeeping service and no courtesy refund of any kind.

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