Hilton Garden Inn Madison West Middleton

“Solid standard hotel.”

The desk staff was courteous and helpful...they gave us additional towels as needed. Coffee was complementary. Amenities were clean and as expected. The pool was well laid out, with a splash-pad type area for younger children and a 4' 6" area for older kids/adults...though the "TNT" levers for wate… lisää

The desk staff was courteous and helpful...they gave us additional towels as needed. Coffee was complementary. Amenities were clean and as expected. The pool was well laid out, with a splash-pad type area for younger children and a 4' 6" area for older kids/adults...though the "TNT" levers for waterspouts were broken/deactivated. The room was clean, though my nephew stuck his toe on a tiny piece of wire that was in the carpet. The bathroom sink drain was slow. The soaps were good, they had Crabtree & Evelyn. The water pressure is low. It was quiet. The location was within a mile of the national mustard museum, which is what we had come to see.

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“What you'd expect a Hilton Garden Inn be”

April 2025 Stay. On the verge of becoming dated but still nice. Would recommend and would stay here again. Staff was nice and rooms were clean. Liked the location.

“Clean, bright, great for quick stay.”

Newer furnishings- did not get breakfast as it was $16 extra. Bed a bit too soft for husband- I didn’t mind. Would stay again.

“BAD EGG?”

Third time staying here in the last few months. Location is very nice .. the hotel itself was nice buttttttttt… this visit - two things. One is house keeping fully opened the door and stepped in while we were still there. I was in bed, my husband working. We were not scheduled to checkout until th… lisää

Third time staying here in the last few months. Location is very nice .. the hotel itself was nice buttttttttt… this visit - two things. One is house keeping fully opened the door and stepped in while we were still there. I was in bed, my husband working. We were not scheduled to checkout until the next day. She did not knock first. It startled me and after the door slammed, I got up to see what was happening, opened the door and the young woman was laughing with another staff person. ( I mentioned it to a front end person when we left) Second, and I don’t know WHEN exactly this happened but I wanted to mention it. I mailed a birthday card from the hotel. The card was delivered fully RIPPED open. I’ve never had that happen before. I would suggest not mailing anything from here just in case.

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“Michael is not pleasant.”

Stayed at this place for one night. The hotel is very clean and they use Crabtree and Evelyn toiletries. Did not have a pleasant check in or check out experience with Michael. I believes he needs hospitality retraining. His demeanor comes across condescending and snippy. Will not be returning … lisää

Stayed at this place for one night. The hotel is very clean and they use Crabtree and Evelyn toiletries. Did not have a pleasant check in or check out experience with Michael. I believes he needs hospitality retraining. His demeanor comes across condescending and snippy. Will not be returning to this particular hotel again. Especially there are plenty surrounding options.

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