Hilton Garden Inn Freeport Downtown

“Great Location”

This hotel was perfect for an overnight stay. It was very clean and the front desk staff was very kind. Its location is perfect for shopping. There is a bar and restaurant in the hotel, but we did not partake in that. The only downfall is the parking lot is across the street, which isn't a big deal… lisää

This hotel was perfect for an overnight stay. It was very clean and the front desk staff was very kind. Its location is perfect for shopping. There is a bar and restaurant in the hotel, but we did not partake in that. The only downfall is the parking lot is across the street, which isn't a big deal, but it was raining which made it a little tricky.

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“Comfortable with extremely helpful staff.”

Comfortable midlevel hotel with excellent customer service. The rooms are clean and comfortable. The showers are excellent. But most important is the quality of the staff. They are friendly and extremely helpful. Had a major hassle with a booking through Expedia (who I will never use again!) wher… lisää

Comfortable midlevel hotel with excellent customer service. The rooms are clean and comfortable. The showers are excellent. But most important is the quality of the staff. They are friendly and extremely helpful. Had a major hassle with a booking through Expedia (who I will never use again!) where I ended up not only being billed twice but my reservation was never communicated to the hotel. However the front desk staff were both very patient and very competent in dealing with the situation. And the assistant manager was also very helpful in clearing things up with Expedia and the billing problems their incompetence created. I highly recommend this hotel and will certainly be staying there in the future.

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“Nicely renovated rooms, though some housekeeping issues”

We spent a night at this HGI while on a trip through Maine, as it is just a short walk up to Main Street and less than 10 minutes to the LL Bean campus. The property is fairly large compared to the newer HGI properties and includes plenty of free parking in a lot across the street from the entrance… lisää

We spent a night at this HGI while on a trip through Maine, as it is just a short walk up to Main Street and less than 10 minutes to the LL Bean campus. The property is fairly large compared to the newer HGI properties and includes plenty of free parking in a lot across the street from the entrance. Our guest room was a comfortable size and appeared to have been recently renovated. We were surprised to find our room backed up to train tracks, but we never heard any noise and it wasn’t an issue. The main thing that could benefit from improvement at this HGI is housekeeping. Any issues we noticed, though minor, seemed to come back to housekeeping - missing water bottles for Honors status, old soap bar left in the shower, no soap by the bathroom sink, etc. Little details like these make a difference, especially considering the price was a bit higher than we would typically expect for a HGI. We would keep this property in mind for the future and would recommend it to others traveling through the area, mainly due to its location.

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