Embassy Suites By Hilton Portland Maine

“Positive Experience”

I had a positive experience at this hotel. I stayed for 2 days and have no complaints. It was clean all around, modern. The staff at the reception was friendly and helpful. The breakfast buffet had a nice variety and dinner was good as well. I would come back for another stay.

“Expensive”

This hotel is very nice and very clean and staff professional. Made mistake of flying out on a Sun so Sat night was double what we normally pay. I thought being a yrly customer they could cut us a break but no….. A very strange thing that noone can explain is that you cannot use stairwell from lobb… lisää

This hotel is very nice and very clean and staff professional. Made mistake of flying out on a Sun so Sat night was double what we normally pay. I thought being a yrly customer they could cut us a break but no….. A very strange thing that noone can explain is that you cannot use stairwell from lobby! You can of course take elevator. I use stairs everywhere I go so here I have to go outside building to get in/ out of stairwell😕

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“Sub-Par Houskeeping”

We’d stayed here (before Covid) when visiting family in the area, and always had a good experience. This time was very disappointing, however, because it seemed housekeeping was not up to par. There were small hairs in the sink—gross. The sofa bed was not made up, and there was candy on the mattres… lisää

We’d stayed here (before Covid) when visiting family in the area, and always had a good experience. This time was very disappointing, however, because it seemed housekeeping was not up to par. There were small hairs in the sink—gross. The sofa bed was not made up, and there was candy on the mattress and underneath it, too—also gross. The extra sheets (which we used to make up the sofa bed ourselves) were stuffed in a bag in the closet, all wrinkled. The double beds were made haphazardly, as if a 10-year-old made the beds. Finally, the body wash wall pump in the shower (no bar soap) was empty—which I discovered when I was already in the shower and wet. My husband had to go down to the desk and request soap to be sent up while I stood, cold, in the running shower, waiting. When we checked out, there were multiple housekeeping carts in the hallway, so it wasn’t as if they were understaffed. Ultimately, Housekeeping has ONE job—to housekeep—and they failed. We won’t be returning.

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