Gaylord National Resort & Convention Center

“Breathtaking”

Although the hotel was slightly dated, the setting and the atrium with small village houses in it was pretty impressive. Staff was also lovely

“Wonderful stay”

I am seeing that there are quite a few negative reviews, but I really don’t understand them. This trip has been wonderful! Everything is clean, the staff is super friendly, it’s all lovely…the spa, unfortunately needed some renovations, so it was closed when I was able to go after work, but things … lisää

I am seeing that there are quite a few negative reviews, but I really don’t understand them. This trip has been wonderful! Everything is clean, the staff is super friendly, it’s all lovely…the spa, unfortunately needed some renovations, so it was closed when I was able to go after work, but things like that need to happen and it makes sense that work like that would happen mid week in the late afternoon/evening. A kind staff member texted me to let me know for sure that the whole spa area would be closed, which I really appreciated. I am working remotely while accompanying my partner on a business trip, and the personal touches, like company-branded room keys, are really nice - especially because they are celebrating a milestone. I would stay here again for personal travel, and being a Marriott Bonvoy member is helpful… It will get you three hours of use in the spa and probably other perks, but I haven’t checked them out. We did get a room facing away from the atrium, and sleep has been great. Can’t speak to what it would be like otherwise. But don’t let the bad reviews scare you, this is a lovely place to be.

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“Gaylord National”

Great hotel but the food options on site were limited and very expensive.

“Highs and lows”

Highs and Lows. The location and atrium is impressive. Check in was quick and though I was early, my room was ready. I was on 19th floor. Elevator needs room key and I found it tricky to work, sometimes going down instead of up. The corridors are long and confusing. Plenty of exit signs but no dire… lisää

Highs and Lows. The location and atrium is impressive. Check in was quick and though I was early, my room was ready. I was on 19th floor. Elevator needs room key and I found it tricky to work, sometimes going down instead of up. The corridors are long and confusing. Plenty of exit signs but no directions to elevators. The room was fine though the cofee/tea machine was poor. Coffee possible but when I made tea, it was barely lukewarm. I couldn't figure out the setting for the shower. I rang housekeeping who had never been in a room and couldn't help. I eventually figured out to pull the knob on the faucet up (it was stiff). Maybe this is normal in the US but not where I'm from. I used the pool and gym. This is where the "lows" come in. The gym is small -reasonably well equipped but no space for mat work /warm ups. The pool area is strange. One shower in a separate restroom. Small towels only available inside the pool on entry with room key. The one shower surely will get very busy, and the shower was a hand-held one. All very odd. The whirlpool wasn't working and no one knew why. A fellow guest fixed it!. There's an outside area that was messy, with 2 filthy plunge pools. As I was leaving the next day I saw an outdoor restroom-maybe that has better facilities but no one pointed it out and I had to ask the attendants where the shower was-it was they that pointed me to the small one inside. Overall, not a nice experience for the price of the stay. It was not busy and I can see why. Access to the pool is down a long corridor through the slot-machine arcade-a parent's nightmare! It's a long way from the airport. $70-120 dollar Uber ride (45 mins) or Public transport 1.5hrs.

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