Residence Inn National Harbor Washington, Dc Area

“Top Notch Service and Staff!”

Shoutout to Vincenta Ornelas, the Director of Housekeeping and her staff. When I left my airpods in my room, not only were they found by the housekeeper, Vincenta followed up to make sure I sent her a mailing label for her to send them back to me and she took them to the post office when they were… lisää

Shoutout to Vincenta Ornelas, the Director of Housekeeping and her staff. When I left my airpods in my room, not only were they found by the housekeeper, Vincenta followed up to make sure I sent her a mailing label for her to send them back to me and she took them to the post office when they weren't picked up with the regular mail. I have never experienced that kind of service at any hotel! 5 stars! My room was clean and the rest of the staff was very pleasant as well, but I really wanted to shout out Vincenta. Thank you!

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“fair for the price and convenient for a conference, but the room layout and breakfast let it down.”

Stayed for a week while attending a conference. You get what you pay for — if you want something more luxurious, stay across the road at the Gaylord. The bed was comfortable and the room a decent size on paper, but the layout makes it feel cramped. They’ve squeezed in a kitchenette, sofa, chair an… lisää

Stayed for a week while attending a conference. You get what you pay for — if you want something more luxurious, stay across the road at the Gaylord. The bed was comfortable and the room a decent size on paper, but the layout makes it feel cramped. They’ve squeezed in a kitchenette, sofa, chair and tables, which leaves little space to move around. The bathroom design also isn’t great: the bedside area looks straight into a bathroom with no door, and the toilet/bath are behind a door that didn’t fully close due to the layout — not ideal for privacy. Staff were fine overall, with housekeeping particularly polite and efficient. Breakfast was average at best, so we chose to eat out most days.

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