Courtyard By Marriott Frederick

“Clean comfortable place to sleep”

The room was spacious, but not enough room for luggage. The bathroom was also spacious but slightly outdated. Room was very clean though and felt nice. Views are lacking. Staff were incredibly friendly and prompt with all requests as I have seen with other courtyard Marriott that I have been in… lisää

The room was spacious, but not enough room for luggage. The bathroom was also spacious but slightly outdated. Room was very clean though and felt nice. Views are lacking. Staff were incredibly friendly and prompt with all requests as I have seen with other courtyard Marriott that I have been in recently. They do not offer a free breakfast, but do you have a bistro near the lobby. The food in the bistro is Subpar so recommend bringing your own or finding a different place to eat. The beds are very comfortable. The air conditioning will only go down to 65° at night though. My family and I like to sleep with it at 60°. With that being said we still felt like we slept well.

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“Downgrades Reclassified as “Upgrades””

The hotel is under renovation but it seems to be wrapping up. The room was clean and the bed was comfortable. It was very consistent as far as Courtyards go. The only reason I am giving 4 stars instead of 5 is because at checkin I was told I was upgraded because of my Titanium status. When I got t… lisää

The hotel is under renovation but it seems to be wrapping up. The room was clean and the bed was comfortable. It was very consistent as far as Courtyards go. The only reason I am giving 4 stars instead of 5 is because at checkin I was told I was upgraded because of my Titanium status. When I got to my room it was clear this was not the case… I was given an accessible room instead of a regular room. I hate the roll in showers so I went back and asked to be moved to a regular room. I was given a new room but again, it was an accessible room. Rather than move again I decided to cut my losses and just deal with it. The hotel was practically empty so an actual upgraded should’ve been no problem but I get it, some hotels just do not do status upgrades. The annoyance comes in when you are told you’ve been upgraded when in fact you’ve been downgraded to a room lacking the usual amenities like a couch. My advice, don’t tell people they have been upgraded when that is in fact not the case. It only sets them up for disappointment. Overall, clean and comfortable though and if I’m in the area in the future I’d likely stay again.

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“Staff make the hotel”

Visiting family in Frederick. We booked 3 rooms for 3 nights. Check in was quick. Noticed they were painting the exterior. Got to my room and it has plastic over the windows which was not going to work for me since I like to sleep with windows open (if possible). Fatima at the front desk was v… lisää

Visiting family in Frederick. We booked 3 rooms for 3 nights. Check in was quick. Noticed they were painting the exterior. Got to my room and it has plastic over the windows which was not going to work for me since I like to sleep with windows open (if possible). Fatima at the front desk was very helpful and apologetic and quickly changed us to a different room. My daughter’s room also had plastic over the window, but she was fine with that. My other daughter’s room had no plastic over the windows. Assume that exterior painting work is now complete. Rooms are pretty standard, albeit furniture a bit dated. I booked a room with a balcony (Suite) and happy I did as it gave me ample room. Suite has microwave, refrigerator and separate sink in living room area. Our suite was very quiet at night. I like that parking is free. We opted not to have housekeeping service our rooms but would see them daily in the halls. We had daily breakfast at the Bistro. There was some slight confusion over elite benefit and daily credit but it was quickly resolved by front desk. I believe Bistro was training new staff but everyone we encountered was very pleasant. Breakfast food options were good. Every one we encountered at the Courtyard was super friendly and eager to please. Special thank you to Fatima and I believe the other person was named "Janet" (blonde woman). They were great!

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