DoubleTree By Hilton Hotel Annapolis

“Excellent customer service”

Our experience was excellent...our customer service person was Trendy B, he checked us in because our flight was delayed and might miss the 3am window. Awesome guy, very friendly and accommodating. Our room had brand new mattresses and very comfortable. Highly recommend Doubletree Annapolis and mo… lisää

Our experience was excellent...our customer service person was Trendy B, he checked us in because our flight was delayed and might miss the 3am window. Awesome guy, very friendly and accommodating. Our room had brand new mattresses and very comfortable. Highly recommend Doubletree Annapolis and most likely you will see Trendy at the counter with a big smile for you.

vähemmän

“Hotel shows some wear, but service is top notch. ”

We stayed here while taking my daughter and friends to the University of Florida at Navy lacrosse game. Some parts is the building are showing some wear, but the customer service is 5 stars. Friday night the tall gentleman at the front desk was so helpful, getting the girls toothbrushes and le… lisää

We stayed here while taking my daughter and friends to the University of Florida at Navy lacrosse game. Some parts is the building are showing some wear, but the customer service is 5 stars. Friday night the tall gentleman at the front desk was so helpful, getting the girls toothbrushes and letting us know about the complimentary shuttle. We used the shuttle with Antiwan (sp?) To get two and from the game Saturday, he was so kind and courteous asked if we needed any cookies or water for the ride. Picked us up about 20 minutes after we called, told us about some of the events that happen in town. It really made our experience better. The Friday night bartender played great tunes and the party light were on and fun., he made everyone feel welcome. The room showed some wear, but was clean and the temperature stayed comfortable.

vähemmän

“Good value and overall stay, but some issues”

Booked this hotel via third-party site because my water was shut off due to emergency pipe repair. Got a great deal! Rooms were big and clean and beds and pillows very comfy. The AC was great! Friendly front staff. My friend’s original room smelled like an ashtray, so they gave her a new room. For… lisää

Booked this hotel via third-party site because my water was shut off due to emergency pipe repair. Got a great deal! Rooms were big and clean and beds and pillows very comfy. The AC was great! Friendly front staff. My friend’s original room smelled like an ashtray, so they gave her a new room. For my room, the turn-lock didn’t work and my TV didn’t work. It kept showing a “weak signal” message. After 10 minutes, I just turned it off. My friend’s TV worked fine. Hot water was good, but took probably 5 mins and half my shower time to get hot enough to where I needed to turn it down. Also, the phone in my room (for her to call about her room smelling like cigarettes) was very old and difficult to use and didn’t work very well. If I hadn’t have gotten an amazing deal, I probably would have been upset.

vähemmän

“Great Staff, Poor everything else.”

The good stuff first… The staff was excellent and very welcoming. My husband and I stayed April 17-19, 2026. We were give room 470. The room was clean and the bed was surprisingly comfortable. Room temperature was controllable, which was a plus. TV featured many options on Direct TV Channels and HB… lisää

The good stuff first… The staff was excellent and very welcoming. My husband and I stayed April 17-19, 2026. We were give room 470. The room was clean and the bed was surprisingly comfortable. Room temperature was controllable, which was a plus. TV featured many options on Direct TV Channels and HBOs. Now for the not-so-good stuff…our room 470 backed to the very busy (as usual) Route 50. ALL NIGHT LONG, we woke up to motor cycles, big trucks, speeding cars heading down Route 50. It was like we were camped outside beside the road. I recommend specifying you want to stay away from rooms on that side of the hotel. The hotel had 2 elevators, one was extremely slow so we ended up having to take the stairs 95% of our visit (remember…4th floor!), the other elevator was “out of order” even as we were checking out. There was a little stand at the elevators that said “shuttle service” but we never saw a person sitting there. On Saturday after returning from a funeral, which was the reason for our visit, we bought two 16oz bottles of water, 1 snack size popped corn, 1 snack size (lunch box size) bag of Doritos. The total ***$16.95*** !!! We stood there in shock. No complimentary waters in room. No microwave. We were offered a warm cookie every time we came in from outside. I thought that was odd. Free cookie but no free water. When I asked if there were complimentary waters in room, she said no and gave me 2 room temperature bottles. This was upon arrival day, but only because I asked. There was no complimentary breakfast. We are from Annapolis. Moved to SC two years ago. I expected better from an Annapolis Hotel. We will not be returning to Double Tree.

vähemmän