Hilton Garden Inn Cincinnati Mason

“5 Star Service, excellent hotel!”

We recently held our son's graduation party at this hotel and I cannot say enough great things about the hotel. We had last minute cancellations at another facility and when we called the Hilton to inquire, they were fabulous. Kimberly Whigham a manager at the hotel, personally gave us a tour, as… lisää

We recently held our son's graduation party at this hotel and I cannot say enough great things about the hotel. We had last minute cancellations at another facility and when we called the Hilton to inquire, they were fabulous. Kimberly Whigham a manager at the hotel, personally gave us a tour, assured us of the best service, gave us price friendly options and was a joy to work with. She was very responsive, guided us through various alternatives as we are not event planners and in the end, the room looked fantastic. During our dinner, Morgan was our assigned server and she was a joy going the extra mile to make sure our Son's graduation was a memorable event. We live in Illinois and arrived in Ohio the day of the event, but Kimberly had communicated well with our caterer and DJ, so everything went well without a hitch. The facility is newer, the bar tenders working that night at the bar were fun and served great drinks and most importantly the hotel is well kept. I would highly recommend this hotel to anyone and as a long time Hilton Honors member, I would rate this as one of the better Hilton's that I have worked with. Thank you for working with us Kimberly, you and your team are the best. Anytime I'm in the Cincinnati metro area, you have a long term customer.

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“Convenient Location”

My son and DIL, both, perform at King's Island and we were there, as a family, to see them and spend a couple days at the park. Pros: Good location to get to King's Island. We were there in ten minutes. Multiple chain restaurants within 1 mile. The King suite was a nice size for our family of 6… lisää

My son and DIL, both, perform at King's Island and we were there, as a family, to see them and spend a couple days at the park. Pros: Good location to get to King's Island. We were there in ten minutes. Multiple chain restaurants within 1 mile. The King suite was a nice size for our family of 6 to gather without having to sit on beds. Refrigerator, coffee, and microwave in each room was a plus. Staff was always helpful and friendly. The lobby bar is small but nice and the bartender super friendly and very accommodating to everyone's requests. It only offers a few food items but enough to take the edge off and we were able to get what we wanted to drink-beer, wine, or a mixed cocktail. A couple games set up in the lobby were a fun distraction. Cons: The breakfast buffet should be free or less than $14.95. It is what other hotels offer with no charge. Accommodations are definitely in need of a super-duper cleaning-at least in our rooms. There were cobwebs in the corners of the ceiling and the floor. You could see where ceiling leaks had been. Everything was a bit "worn". Furniture is chipped. New paint and carpet would go a long way. Would I stay again...if I knew it had been updated or painted and new carpet, then yes. Location and just having the small hotel bar with some food was a plus for all of us at the end of the day.

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