The Newbury Boston

“Hands down the best in Boston!”

We stayed at the hotel and went to the bar. Tyler, KC, and Ramon were absolutely amazing. Wonderful conversation & top notch drinks. Couldn’t recommend any more— 100% great people!

“Great Trip”

Just finished a fantastic July 4th trip; the property and everyone were top notch and a special shout out to Tyler in the Street Bar for great service!

“This is how Hospitality is done!”

I stayed for The Fourth of July. Upon arrival I was greeted by Andrew at check in. I arrived early in the morning to explore the city. I asked if I could check a couple bags. Andrew said they had a room available which was most welcome. Andrew was a great help throughout my stay. My room was a Cit… lisää

I stayed for The Fourth of July. Upon arrival I was greeted by Andrew at check in. I arrived early in the morning to explore the city. I asked if I could check a couple bags. Andrew said they had a room available which was most welcome. Andrew was a great help throughout my stay. My room was a City View King overlooking Newbury Street. The room was beautiful with a luxurious bath and amenities. I had written a note to housekeeper as to how immaculate the room was. I received a very nice reply note from Coney. Breakfast at Contessa was a nice way to end the stay. The views of the city from the 17th floor are spectacular as is the room itself. My server Mabel was a personable and gracious host. Fresh squeezed grapefruit juice and Panettone French Toast were delicious. All staff interaction was positive and location in city is hard to beat.

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“Significant operational headache, but management eventually made it right”

UPDATED REVIEW My wife and I recently stayed at The Newbury Boston for a single night before a flight out of Logan. While the property itself fits the luxury profile, our stay was derailed by major operational disorganization and a stressful aftermath, though management did eventually step up to r… lisää

UPDATED REVIEW My wife and I recently stayed at The Newbury Boston for a single night before a flight out of Logan. While the property itself fits the luxury profile, our stay was derailed by major operational disorganization and a stressful aftermath, though management did eventually step up to resolve the issue. The Issue: We valeted our vehicle (a Turo rental) upon check-in with zero indication from the staff that there would be any logistical issues the following morning. The next day, a public 5K race shut down the surrounding streets, completely holding our car hostage. The initial front desk response was defensive, deflecting blame onto an unsent warning letter. Because we had a flight to catch, we had to leave the car behind and authorize the valet to coordinate the return to the Turo owner later that day. Due to poor internal communication at the hotel, the vehicle was returned late, sticking us with hundreds of dollars in entirely preventable rental overages and forcing us to leave some personal belongings behind. The Aftermath & Resolution: Following checkout, communication was initially incredibly frustrating. We faced a wall of scripted assurances and felt ghosted while trying to get our folio, tracking information for our items, and a resolution on the fees. However, the hotel did eventually come through. Management took accountability by safely shipping our personal belongings back to us and issuing a check to cover the financial overages caused by the delay. The Verdict: For a luxury landmark, a premier hotel shouldn't be caught completely off guard by a major city event, nor should guests have to chase down management for basic follow-up. That said, I appreciate that The Newbury ultimately took financial and material responsibility for the mistake. If you stay here on a major event or race weekend, just be sure to double-check the local street closures yourself.

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