Doubletree By Hilton Boston Logan Airport Chelsea

“Problem with the courtesy bus from the airport”

It’s a stretch for Hilton to market this as an airport hotel (for Logan) when the travel time by car when we arrived (a Saturday evening) is getting on for 20 minutes. An important part of the deal for us, given we were coming off a trans-Atlantic flight in the early hours our body time, was the co… lisää

It’s a stretch for Hilton to market this as an airport hotel (for Logan) when the travel time by car when we arrived (a Saturday evening) is getting on for 20 minutes. An important part of the deal for us, given we were coming off a trans-Atlantic flight in the early hours our body time, was the courtesy bus. One bus of theirs, we only realised later, flew by without stopping. It was decorated with a picture of a cookie, not an obvious link to DoubleTree to the uninitiated. We called the hotel who advised us where to wait. After waiting an hour we gave up and got a taxi. When we arrived two buses were parked up, out of service, although we’d been well within the period when the service was supposed to be running (5am-10pm). The following morning we took the courtesy bus to the airport car rental. It left on schedule (half hourly, at that time of day at least) and that all worked perfectly well. To their credit, on hearing about this problem and being provided with a receipt, reception immediately refunded the $24 taxi bill. The staff were unfailingly polite and the room was clean and the bed comfortable. The breakfast had a decent range of options and was good value. But, like some others, we found the room leaked-in noise. Although fairly quiet we could distinctly hear the TVs from the rooms on both sides and traffic from the outside. In the middle of the night the air con suddenly started sounding like a 747 on take off and had to be turned off.

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