Best Western Plus Berkshire Hills Inn & Suites

“Clean, comfortable, and friendly”

Room and hotel were clean. Slept great on the bed. Staff were friendly, and we enjoyed the breakfast bar. Would not hesitate to stay here again.

“Guests of this Inn numerous times over many years.”

We've been dedicated guests here numerous times over many years. Great location in Pittsfield. Under new management this year. New Operations Manager was kind and attentive. Too early to fairly rate the reception staff. All former staff have left. There were some concerns- growing pains. Ha… lisää

We've been dedicated guests here numerous times over many years. Great location in Pittsfield. Under new management this year. New Operations Manager was kind and attentive. Too early to fairly rate the reception staff. All former staff have left. There were some concerns- growing pains. Hardworking women kept breakfast area clean and food hot. Still have issue with dogs allowed in common areas and guest rooms. Prior management restricted dogs to the 1st and 2nd floors. Due to allergies and for cleanliness concerns this may now become an issue if policy has changed. Dogs were with us in elevator and on the third floor. Rooms and hallways are clean. Comfortable beds. New thermostat system for heat & cooling. Excellent exercise room. Still reasonable rates.

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“Ok, but not up to what it could be.”

Now noting that I did stay on points, I still looked at the entire stay as though I didn't. The room was adequate, but there were issues - first one was that the desk lamp had a burned out bulb. I took it to the desk & he got a new one, then insisted that he replace it. Problem - 1. I could have d… lisää

Now noting that I did stay on points, I still looked at the entire stay as though I didn't. The room was adequate, but there were issues - first one was that the desk lamp had a burned out bulb. I took it to the desk & he got a new one, then insisted that he replace it. Problem - 1. I could have done it myself & 2. he first swapped out the standing lamp bulb & after I said desk he put a new one in that. Even with that the room was still somewhat dark. The plugs in the lamps don't work with a larger adapter for computers. I had to find a wall outlet. The microwave wasn't plugged in - luckily I have long arms & was able to reach it to get it into the triple-tap extension cord. (Which is not very safe electrically.) Really didn't want to go back down to the desk. It needed to be vacuumed a bit more, especially near the window, there was only 1 trash can, & there was no body wash in the dispenser (or it wouldn't pump out if there was). It was as though the room had been neglected. Breakfast was meh. On the good side, it was quiet & there was plenty of parking lot space. Off the beaten path for that area, it has possibilities but still working towards somewhere I'd return.

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