Sheraton Commander Hotel

“Has great restaurant!”

The location is okay if you need to be near Harvard. The room is spacious but the amenities need an upgrade. The plastic cups in the room must go. One of the staff took a cash payment but also charged our credit card. Be careful not to pay anything in case when you check out. The restaurant at th… lisää

The location is okay if you need to be near Harvard. The room is spacious but the amenities need an upgrade. The plastic cups in the room must go. One of the staff took a cash payment but also charged our credit card. Be careful not to pay anything in case when you check out. The restaurant at the ground floor was great! Friendly staff & great food!

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“Great, but one reservation”

A nice, straightforward hotel, ideally located for Harvard business. It has excellent, cheerful staff. Rooms are modest, but well-furnished. The only drawback is the terrible, noisy aircon. Recent refurbishment doesn’t seem to have solved this problem.

“Relies on Proximity to Harvard. Not Great for Events”

EVENT a 70th birthday and Scientific Career Celebration for Esteemed Harvard Professor. The food was ok, but most of the service was awful. One had to go to a little kiosk for any kind of drink. As soon as I did that, they took my plate away. Food was still out, but it was really abrupt and awk… lisää

EVENT a 70th birthday and Scientific Career Celebration for Esteemed Harvard Professor. The food was ok, but most of the service was awful. One had to go to a little kiosk for any kind of drink. As soon as I did that, they took my plate away. Food was still out, but it was really abrupt and awkward. Whomever is in charge of events here needs some training. The lights were SUPER bright, more appropriate for a conference or an office. It was not at all welcoming, and not especially comfortable. It felt like (except for the gentleman behind the bar) the event staff was barely suffering our presence. This continued as we were shuttle off to Nubar, where the group was hanging out and ordering drinks (thus making money for the hotel). At 11 PM, a very unpleasant man abruptly closed the bar (on a Saturday) This would have been fine, except he did not even smile, or speak to the group politely. I worked in hospitality for 20 years when I was younger. We were instructed to follow the rules, but to ALWAYS be polite and friendly, and explain. At times staff were able to recognize a time to see if an exception could be made for a special occasion. The event, by its nature was nice enough. Thus the 3 stars. This hotel relies on it's proximity to Harvard University. And they act like they are doing their customers a huge favor by even letting them in.

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“No mas”

Not pleased with this Bonvoy property, of which I’ve have had the opportunity of staying at before a couple of times. It was a rather expensive room for an upscale motel. Even though it’s undergone renovations it’s been “DOGE’d” since my last visit over 12 years ago. No room service, pathetically f… lisää

Not pleased with this Bonvoy property, of which I’ve have had the opportunity of staying at before a couple of times. It was a rather expensive room for an upscale motel. Even though it’s undergone renovations it’s been “DOGE’d” since my last visit over 12 years ago. No room service, pathetically flimsy disposable cups for glassware, two gym-type bath towels, etc. besmirch their rating in my opinion. I almost forgot to mention a few of the tiny elevators were down for a few hours on a Saturday morning. It was bummer for my festive trip.

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