Hampton Inn Detroit Utica-Shelby Township

“Our only family place to stay!”

I am a researcher for good price and accommodations. By the reviews, I knew this was recently renovated. I could not be happier. This place is clean and well staffed. 2 Queen suite was HUGE with a pull out couch and perfect for me and 3 kids. The breakfast was clean and tidy and had a bit of everyt… lisää

I am a researcher for good price and accommodations. By the reviews, I knew this was recently renovated. I could not be happier. This place is clean and well staffed. 2 Queen suite was HUGE with a pull out couch and perfect for me and 3 kids. The breakfast was clean and tidy and had a bit of everything. Love the coffee access all day option. Pool was clean and spacious and a great hang out while I worked and kids swam for hours. Staff is very kind. We travel this way from the UP for Red Wings games, concerts, etc a couple times a year. I will not look for another place to stay. Walmart is next door for an added bonus. You are in an area with no worries. I will be back.

vähemmän

“Great service in a difficult situation!”

We booked a two-night stay at this hotel in late June when we were in the area for a family wedding. On the first morning shortly after breakfast, power went out in part of the hotel leaving our section without lights in the bathroom and no air-conditioning as well as no elevators for the whole ho… lisää

We booked a two-night stay at this hotel in late June when we were in the area for a family wedding. On the first morning shortly after breakfast, power went out in part of the hotel leaving our section without lights in the bathroom and no air-conditioning as well as no elevators for the whole hotel. (Other services like laundry and the breakfast room also were affected.) The hotel staff was most apologetic but said that it was a local power company issue rather than the hotel's responsibility. On a day when the temperature exceeded 90 degrees, our room quickly became very hot; so I bought a fan at a nearby store. That was the only thing that made the situation semi-tolerable; but it didn't help with no power in the bathroom. Upon checkout, I asked the desk agent what compensation we would get since we did not get what we fully expected to have in terms of services. She said that since it was a Sunday, I would have to contact the manager the next day. I already had had to pay, so I thought, "Good luck with that!" But when I contacted the manager by email the next day, she replied quickly and adjusted our bill. I was impressed with her speedy response and willingness to lower our bill for the second night. It's the kind of service that I've come to expect from Hampton Inns.

vähemmän

“NO HOT TUB”

The hotel is a great hotel. Clean, great breakfast, friendly staff but they no longer have a HOT TUB. This is one of the top two reason we pick a hotel. I do see it is not listed in the amenities on the official website, it is still listed on all third party sites.

“Not A Fan”

Not a fan. Remember to ask about housekeeping if you stay 2 nights. I forgot to ask and they did not come to tidy up, my fault for not remembering. Being a gold member you usually get some water for your stay. Well when I asked for my some water on my second night oddly enough I was told it was not… lisää

Not a fan. Remember to ask about housekeeping if you stay 2 nights. I forgot to ask and they did not come to tidy up, my fault for not remembering. Being a gold member you usually get some water for your stay. Well when I asked for my some water on my second night oddly enough I was told it was not typically given for the second night. The clerk reluctantly gave me the water but insisted I know it’s not normal. Gave me a weird feeling. Lastly the breakfast attendant felt it was ok to dip her fingers into the fresh almonds to put on top of her oatmeal, ok if you are in your home but not in the hotel. Yes there was a spoon to use, she was too busy on the phone to use it. I will continue to use Hampton Inns just not this one.

vähemmän