Staybridge Suites Detroit Novi By Ihg

“Amazing People and Place”

Najla, Ahlam, and Debra were all amazing. The hotel and all the staff treated us very well and we had a great stay. Very kind people. Me and my daughter Nawal had a wonderful stay. The rooms are nice and the staff will take care of anything you need, they take care of their guests.

“Water maintenance issues”

Our stay was good, there where a few issues with our room, the shower handle wasn’t fixed to the wall, there was a small hole above the bathroom door, the previous occupants must of put a tissue in it, we removed the tissue and found the hole. The toilet was missing the caps to the seat… not very s… lisää

Our stay was good, there where a few issues with our room, the shower handle wasn’t fixed to the wall, there was a small hole above the bathroom door, the previous occupants must of put a tissue in it, we removed the tissue and found the hole. The toilet was missing the caps to the seat… not very sanitary. Our room must of had water damage the left closet door barely opened and they had put a kick plate on the bottom of the bathroom door due to extreme water damage. The door handle in the bathroom wasn’t fixed to the door either. We were in room 112. The carpet had what looked like pet stains on it. We don’t have pets and we don’t like paying for a room w pet stains on the carpet. I think they should have certain rooms for pet people and other rooms for people without pets. Due to allergies and other issues such as pet stains. Also we stay at Staybridge Suites when we can during travel. All of the other Staybridge Suites, have you put your laundry basket outside of your room w your dirty towels in it, then they leave you clean towels to replace. This is perfect and convenient for everyone. The occupants as well as house keeping. It lets housekeeping keep up on laundry and the occupants get clean towels without housekeeping entering the room or having to go to the front desk which is very inconvenient. The breakfast was great and the social meal was good. We appreciate this. Most Staybridge suites we stay in offer alcohol which this one doesn’t. It is a very nice perk. Staff was friendly except the man at check out. I tried to inform him of the issues with our room. He jotted some of the issues on a piece of paper and seemed annoyed that I was trying to inform him of the issues. Over all good stay, just our room need maintenance.

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“Long check in process”

We had a pleasant stay at this hotel and found the staff to be courteous and helpful once we were settled in. The room was clean, comfortable, and well-prepared, and the amenities were appreciated. The only drawback we experienced was the check-in process, which took longer than we expected. After … lisää

We had a pleasant stay at this hotel and found the staff to be courteous and helpful once we were settled in. The room was clean, comfortable, and well-prepared, and the amenities were appreciated. The only drawback we experienced was the check-in process, which took longer than we expected. After a day of travel, it can be tiring to wait an extended time just to get to your room. While we understand that delays can happen, a smoother or quicker check-in would make the arrival experience much more welcoming. Aside from that, we truly enjoyed our visit and would consider returning.

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