Hampton Inn Kalamazoo

“Hit and Miss”

Customer service depends on who you dealt with. Charity at check-in was not so friendly. Told me that my room wasnt ready at 2:50pm, even though I checked in thru the Hilton app the night before, had picked out a room, and entered 3pm as my arrival time. When I asked when my room would be ready, sh… lisää

Customer service depends on who you dealt with. Charity at check-in was not so friendly. Told me that my room wasnt ready at 2:50pm, even though I checked in thru the Hilton app the night before, had picked out a room, and entered 3pm as my arrival time. When I asked when my room would be ready, she curtly replied "when they're done with it". However, when I came back about 4:30, the guy that checked me in was much friendlier. He also helped me at check-out this morning; once again, courteous. If your chosen room isnt going to be ready when you arrive at designated time, whats the point in even offering online check-in thru the app? Be aware, parking is pretty limited at this location. One row of parking in front of building, with half designated as reserved for Diamond members. I gotta believe some of the others were for handicapped, as well. That being said, all remaining parking is at one end of the building and pretty tight. The room was ok. Comfy king bed, fridge but no microwave; kinda weird, so we couldnt heat up leftovers from the pizza joint down the road. Even though our room overlooked the airport, it was super quiet. Very little traffic at the neighboring airport. Only heard two big planes in the morning. The gem of the room was the shower. Roomy, great water pressure, temp stayed consistent, and the sliding doors were actually level, which seems to be an issue at most hotels, for some reason. Free breakfast was good. Breakfast attendant was nice, too. We stayed here while attending an event at the Wings Event Center, one exit away down the freeway. Took about 10 minutes to get there.

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