Springhill Suites By Marriott Detroit Metro Airport Romulus

“Poor phone service for shuttle booking late at night”

the room was ok…but service below average…waited for 30 minutes for someone to pick up the phone. shuttle service at night is not scheduled- you have to call - so when no one answers the phones- you wait. waiting after the last flight has been cancelled makes for a poor experience.

“Superior Staff....hotel itself is ok”

To begin, the staff is superior! They are all about service from start to finish and THEY make the hotel. Stayed for 3 nights while attending various family events and a memorial service. The rooms are large and clean. They are very noisy. I understand it's right next to DTW, but I'm talking in-… lisää

To begin, the staff is superior! They are all about service from start to finish and THEY make the hotel. Stayed for 3 nights while attending various family events and a memorial service. The rooms are large and clean. They are very noisy. I understand it's right next to DTW, but I'm talking in-house noise...not airport noise. The pipes make constant thumping noises in the walls throughout the night. Sounded like someone throwing a tennis ball against the wall all night. The rooms have horrible lighting. There are lots of lights, but if you are attending any events where you need to be able to see yourself clear enough to do make-up, bring your own LIGHTED make-up mirror. We literally had to sit on the floor by the window and use a hand-held mirror to see anything. Air conditioning unit is also very noisy. Overall, this hotel is great for a night before an early morning flight. I wouldn't recommend for an extended stay as you'll have trouble getting rest. At the very least, bring some earplugs.

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